TaskRabbit reviews

3.2

44% would recommend to a friend

(37 total reviews)
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Ania Smith

39% approve of CEO

30% positive business outlook

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37 reviews

Reviews about "Management"

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4.0
Jun 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Even with it's growth it's still a startup at heart, for better or worst, but this allows anyone to have impact, and create their own destiny. The culture is top notch. Being primarily led by women at the top, and the company half women as well, helps to avoid aggressive, terrible environments you've heard about at other companies. The leadership team is very accessible, and transparent. Company is heading in a positive direction, and really listens to the employees. The company truly cares about its employees, the benefits and perks are top notch, and TR is striving to be a best in-class remote first company.

Cons

The platform itself has struggled for years resulting in needing to have a top notch operations department, CS, and Tasker Success Team to make up for those shortcomings. The issues with the platform design can be frustrating for engineers. Remote first culture is not without it's pitfalls. It can be hard to connect with others or feel truly engaged, and it's very much in the early stages of it's development. A lack of Black and LatinX, managers, Directors, and Senior Leadership is a shortcoming resulting in well meaning sentiments around DEIB. It comes from the top and truly needs to be a priority. TR is diverse for the tech industry, but that's not saying much- the industry as a whole needs to do better. Additionally the fast pace nature of the company leaves many feeling burned out fast with tons of responsibilities and projects all running at once- roles can feel unsustainable.

5.0
Jan 18, 2022
Recommend
CEO approval
Business Outlook

Pros

After 4 years I can confidently say TaskRabbit is nothing short of an amazing place to work and I'm very thankful for finding them in 2017. Being new to the tech world I was overwhelmed at first, but the support by many of my earlier managers still exists today and has only improved.

Cons

Like any company transitioning out of a startup to a global leader alongside IKEA, there's always going to be growing pains. They constantly send out company-wide surveys and discuss them openly during all-hands meetings so they can improve. I've been very impressed with their transparency and commitment to the employees and Taskers.

2.0
Aug 6, 2021

Rebuilding ... hopefully

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture and people here are absolutely amazing and make it a joy to come to work each day. Work/life balance has been great for me and managers are always understanding of personal needs. TaskRabbit is growing very quickly so there is a lot of opportunity to move up if you are coming in at the bottom.

Cons

Where to begin? The app is an absolute mess and is so full of bugs and issues that Taskers are literally losing jobs over it. They can't keep enough engineers around to keep up with the problems so they are caught in a vicious circle at the moment. The organization structure doesn't completely make sense and there is a lot of overlap between certain teams and who should do what isn't always clear. It also makes it hard to get things done because you need half a dozen people's input on any one thing because of all the overlap. Since engineering and the organization are such a mess very few people actually have the tools and solutions they need to do their job effectively. Not to mention support for projects is unevenly distributed so some teams get anything they ask for right away while others languish with broken processes. To compensate for all of these issues management likes to pretend TaskRabbit has a "start-up mentality" which is really just code for the fact that none of them seem to know what they are doing. Then, despite all of this, they are still trying to move other initiatives forward that don't make any sense because the rest of the company is not aligned on being able to deliver.

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