Telmate reviews

Thank you for your feedback about your experience working at Telmate. We value all feedback, both positive and negative. I appreciate that you mention that this feedback is specific directly to your experience and understand that other people might have different experiences. I also agree that we are in a positive transition period. I am glad to see that the hard work and dedication of Telmate's employees is paying off. Transparency is an important value to me. I will continue to put in place process and work on a culture that embraces transparency.

Responding to a review such as this one is challenging. On the one hand, you felt strongly enough about the company to take the time to write this review and I appreciate that. It appears that your personal situation in the company is not very positive and I wish that were not the case. I really take it personally when people do not feel they are working in a positive supportive environment. On the other hand, there are some specific items in your review that are not quite accurate and I would like to make sure they are addressed - Yes, I would agree we need more resources in HR. We are actively looking for additional help. We have many job openings throughout the company. When needed we have also hired outside groups to help us with HR tasks - such as hiring. A number of managers and employees have created a "culture club" in order to help improve and drive culture at the company. They are always looking for more people to join them. I would recommend talking to our lead recruiter who would love assistance with the employee-led initiative - I am a member of the management board of Telmate since I joined the company a year ago. While we are not perfect, I have never once seen or heard any yelling or screaming while I have been at the company. There were stories from before I joined about more aggressive styles of management, but there has been tremendous change over the last year+. -You are correct, the CEO does not actively work in the office. His function to the company is more similar to a Chairman of the Board. Providing guidance and direction, while the rest of the management team runs the day-to-day operations. -Each office (we have four main offices) has a different set of perks. I will work with our teams to get more pictures posted from the other offices. -We recently went through an exhaustive initiative to normalize job titles and positions. Along with that we performed (with an outside firm) and detailed salary review for all of our positions. We created salary bands for every position in the company and adjusted salaries that were not accurate. I am not clear on the comment about our free meals. They have been exactly the same and have not changed. We also allow each manager to take their entire team out to a monthly lunch for team-bonding. If you had a specific issue with an expense report, I would be happy to look into it in more detail if you would like. - The tech company comment is the most confusing. We work on more technology at Telmate than at almost any other company where I have worked. We build custom Android tablets, modify the Android Kernal, create native IOS & Android applications, build scalable and custom WebRTC video and SIP calling technologies. We build custom hardware solutions and scalable SaaS based management and billing tools. We use image machine learning to detect contraband and more more very hard technical challenges. I would love to discuss this more with you in detail. We have also just begone a management training and coaching program for all leaders in the technology organization (which I run) and hopefully can expand that to the entire company. Again, I apologize if you are not having a positive experience at Telmate. I would love the opportunity to help to make it better for you.