Tend reviews

3.7

71% would recommend to a friend

(203 total reviews)
avatar

Brian Bouma

67% approve of CEO

59% positive business outlook

Tend has an employee rating of 3.7 out of 5 stars, based on 203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

203 reviews
3.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling / hybrid, Great team and markets

Cons

Poor management and a lot of turnover

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate all of your time and effort you gave to our teams. We strive to create a positive & flexible working environment for all of our team members in the hub and studios. Hub team members do have a flexible & hybrid work schedule that meets the needs of our various roles. Our teams highlight that the best part about working at Tend is working with caring, respectful, and knowledgeable people. Managing teams of people is a rewarding & challenging endeavor, and we are proud of our managers for taking on this important responsibility. To ensure our managers are leading with Tend’s values & objectives, we have ongoing leadership training and development for hub and studio leaders. We have many tenured team members throughout our different roles, and continue to engage our teams through organizational programs to increase retention. Thank you for your feedback and please let us know if you would like to continue this discussion or if you are interested in joining our team in any other capacity, email us at people@hellotend.com.
4.0
Sep 2, 2023

More pros than cons

Recommend
CEO approval
Business Outlook

Pros

- new equipment - clean studios - provide and launder scrubs

Cons

- all parking costs are not covered - no part time benefits - slow to replaced needed equipment due to cost - can look at metrics more than member experience at times

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate your time and effort tending to our members and growing your professional and clinical acumen at Tend. We do strive to have a safe and high-quality working environment with top-notch technology, clean studios, and great perks like laundered scrubs, so thank you for pointing those pros out. We offer a very competitive total rewards program to all full-time and part-time team members. We started offering part-time healthcare & financial benefits in May 2023, plus we have always offered paid sick time off and 401k employer match to our part-time team members. Parking paid by Tend is a benefit in certain markets given our locations and commuting demographics. We appreciate your feedback on equipment, and we do strive to have safe & effective equipment at all times for our teams. We empower our studio leadership - Studio Managers and Lead Dental Assistants, Hygienists, and Dentists to order & inventory for their studios. Member experience is a high priority metric, and so is our team member engagement & satisfaction, high-quality clinical care, and team member development. Thank you for your feedback again, and please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
1.0
Aug 16, 2023

Enter at your own risk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This position serves as an excellent foundational opportunity for aspiring dental assistants. It provides a robust platform for acquiring fundamental expertise in general dentistry. Moreover, individuals may opt to progress towards specialized fields such as oral surgery or orthodontics. This trajectory underscores the potential for professional advancement, including roles in management. The comprehensive benefits package encompasses sick and vacation leave, alongside a 401K plan.

Cons

Anticipate potential challenges within this work environment, including the possibility of not being able to take allotted breaks due to staffing shortages. There might be issues related to fixed schedules, with occurrences of sudden staff absences. The management's attentiveness and clinical knowledge might be lacking. Colleagues might engage in gossip and exhibit a deficiency in collaborative teamwork. The Chief Operating Officer (COO) may display rudeness and a lack of respect for individuals' privacy. Human Resources (HR) functions primarily in the company's interests rather than those of the employees. Unforeseen patient appointments could arise at the last minute, necessitating flexibility. Overtime might be necessary beyond the scheduled hours. Advancement in the organizational hierarchy could entail cultivating favorable relationships. There may be inadequacies in necessary procedural supplies, and speaking out could lead to adverse consequences, as the company has been known to terminate individuals who voice concerns. Prepare for the likelihood of encountering numerous dissatisfied patients who may choose to seek care at alternative facilities and openly express their discontent with their TEND experience. The establishment appears to operate in a manner akin to an elevated Medicaid-focused practice. Distinctive operational approaches at TEND do not seem to substantially deviate from those observed within other Dental Support Organizations (DSOs). It is worth noting that the recurrent turnover of personnel has made a lasting impact, which prospective employers consider when evaluating individuals with prior TEND affiliations.

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate all of your hard work and clinical care you provided our members. We want our team members to grow & develop with us, and see the career path at Tend for all roles. For Dental Assistants, you are correct that we promote from within for specialty assistant roles, have leadership opportunities, and want our team members to find success with us. Our total compensation package is competitive to be able to support differentiated needs for our team members, including healthcare, 401k with a general match, and great working environment & coworkers. We strive to provide flexible schedules for team members and support their working needs. Our chief officers and People Team drive collaborative teams who deliver operational and clinical excellence, while supporting team members on their growth paths. We are focused on continuing a high level of organizational engagement by listening to our teams and implementing projects to improve workflows. We take our team members’ feedback seriously and communicate all of the great work happening at Tend to maintain our high level of support & improve in areas that are needed. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
Viewing 103 - 105 of 203 Reviews

Glassdoor has 218 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.