Tend reviews

3.7

71% would recommend to a friend

(203 total reviews)
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Brian Bouma

67% approve of CEO

59% positive business outlook

Tend has an employee rating of 3.7 out of 5 stars, based on 203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

203 reviews
3.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Aesthetic, some learning opportunities, HSA

Cons

Long shifts, late nights , start up culture

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Tend Response
3y
Thank you for taking the time to share your experience. Feedback from our team members is extremely important to us and essential in helping us continue to improve employee experiences. We are thankful that you had learning opportunities, enjoyed the studio aesthetic, and saw value in our benefit offerings. Our goal is to create a positive working environment for our team, while also providing access to care for our members during times that are more convenient based on all different work and life schedules. We will continue to examine the optimal schedule for our team members through our quarterly engagement survey results and continue to develop as a growing organization. We are very proud of our diversity across our studios and continue to celebrate our diversity throughout the company. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.
3.0
Feb 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay. State of the art technology. Great doctors. Advancement opportunities. Diverse.

Cons

Too many changes! It’s turning out to be just like any other DSO. The original culture made it a joy to come to work! Now it’s stressful! The prices of services keep going up. At first nitrous was free, then it went to $81 now it’s $145!!! And all of this happened over the course of 12 months!! The change in upper management wasn’t a good call and they constantly hire people with no dental knowledge or background which is frustrating to dental professionals

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Tend Response
3y
Thank you for sharing your experience and for the time you spend tending to our members. We are always looking to improve our team members’ & members’ experience and maximize Tend as an employer and dentist of choice. Those improvements do bring on changes, and we do our best to effectively communicate why we are making changes and how they will impact the team and our members. We also concentrate on hiring the top talent for our clinical and non-clinical roles, so while we do want our teams to be able to provide access to member care at full capacity, we do focus on hiring the right people. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.
3.0
Jan 5, 2023

Burned out

Recommend
CEO approval
Business Outlook

Pros

Benefits, wage, new technology, sharp instruments

Cons

Lots of work. For a new pt you get 1 hour- you have to take fmx, pano if they have 3rds, perio chart, ocs with velscope, intraoral photos, check up and prophy. When patients hear they can’t get prophy they get upset. Each patient (new or returning) reviews you. They are very particular patients. Assistants don’t want to help. Hours are 6:30-3 for morning shift, 12-8:30 for pm shift, 7:30-5 for Saturday shift. You’re always at work or commuting from work. Saturday are so long. You get Sunday off and then you back here Monday 6:30 am.

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Tend Response
3y
Thank you for sharing your feedback and for all you do to serve our members. We are glad to hear that you are happy with Tend's total rewards (compensation & benefits), plus the technology and instruments we provide for our teams. We appreciate you taking the time to share your experience as we understand how important it is to listen to our team, and your valuable feedback, to drive a better organization. We apologize for any shortcomings you have experienced. Our mission is to make patients look forward to the dentist and have access to care. Patient satisfaction is a key component of this which we achieve, in part, by providing our members with access to high quality care during hours other dental offices are closed and listening to their feedback to continue to improve the experience. We strive to create an environment where every employee feels valued, respected and supported by their team. Throughout the interview process we are transparent to ensure each candidate fully understands the responsibilities of the position and the studio schedule. Our employees thrive in a fast-paced, team-oriented environment and get satisfaction from the unique opportunity to help patients in their path to better oral health. We'd love to learn more about your perspective and continue the conversation with you. Please reach out to people@hellotend.com, use our anonymous employee feedback portal, or speak with your direct manager.
Viewing 121 - 123 of 203 Reviews

Glassdoor has 218 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.