Tend reviews

3.7

71% would recommend to a friend

(201 total reviews)
avatar

Brian Bouma

67% approve of CEO

59% positive business outlook

Tend has an employee rating of 3.7 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

201 reviews
3.0
May 19, 2022

Was a great start up, starting to go downhill now

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fun work environment, great office space, learned a lot about dental

Cons

PTO and sick policy is strict, takes months to accrue any time off, when sick time is used you get in trouble, management does not listen/care about your frustration, have to pick up others work because of short staff, communication between departments is awful, been with Tend for over 2 years and have gotten no bonus or raise

avatar
Tend Response
4y
Thank you for taking the time to share about your experience. We appreciate your feedback and are pleased to hear that you enjoy the work environment and office space at your location. We are also happy to know that you have been part of the team since our early days and value your dedication to the organization. We understand how important it is to listen and make changes based on employee feedback and take your comments and concerns seriously. Tend provides paid time off as a benefit to help you take time to refresh, rejuvenate, and spend time with friends and family. We did release a new paid time off policy for 2022 that divides PTO into two categories: vacation and sick time both accrued based on role and time with the Company. We will continue to work with each individual to ensure you feel supported and PTO is applied properly. We appreciate each of our studio teams and are constantly seeking ways to recognize the great work that you are doing. We so regret coming up short in this instance and are committed to continuing to look for ways to show how much you are appreciated, and deliver on our promise of bettering the dental experience for both our patients and our team members. We understand how frustrating breakdowns in communication across teams can be. This is an area we are always working to improve and will continue to iterate on as the company expands our footprint throughout the country. If you’re interested in continuing the dialogue, please reach out to us directly at at people@hellotend.com, or via AllVoices, our anonymous internal hotline. Thanks again for sharing your experience.
5.0
Apr 13, 2022

My experience

Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly and I had the best experience as a patient

Cons

The information between studios can be confusing when you’re brand new

avatar
Tend Response
4y
Thank you for sharing your employee experience! We are so glad to hear that you enjoy the friendly team dynamic at your studio. Thank you for letting us know about the potential for confusion between studios as a new employee. We appreciate this feedback and would love to learn more about your perspective in order to make improvements to our current employee onboarding process. Please reach out to us at people@hellotend.com to continue the conversation. Thank you!
1.0
Mar 24, 2022

Toxic Culture and Environment

Recommend
CEO approval
Business Outlook

Pros

Decent pay Forced to learn because you’re thrown in the trenches

Cons

There is a clear divide between the Nashville team and on site team. There is constant finger pointing and politics at play. The Operations team picks favorites and isn’t particularly supportive with the exception of two people. They reward staff who is nasty just like them and promote despite a lack of knowledge, talent or the right attitude. There is so care for morale, work life balance or anything. All EVERYONE does is worship hustle culture and you’re penalized if you don’t want your life to revolve around your role. Honestly it’s sad and I won’t be shocked when there is an expose about how the brand came to be.

avatar
Tend Response
4y
Thank you for sharing. We appreciate your feedback and we understand how important it is for us to consistently listen and continue to improve employee experiences. We are sorry to hear that you experienced any dissatisfaction in time with us. If you’re interested in continuing the conversation, please reach out to us at people@hellotend.com, or via AllVoices, our anonymous internal hotline. --
Viewing 151 - 153 of 201 Reviews

Glassdoor has 216 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.