The turnover rate is ridiculously high. People come and leave so quickly it is impossible to build strong relationships between departments.
There is little to no communication within the organization. Departments rarely are able to work together in a way that makes sense for the big picture.
Management does not listen.
There is so much tension and drama within various departments it is impossible to get work done without having to deal with juvenile problems. He said, she said, finger pointing and blame games are all to often a daily occurrence. The mentality of many departments is that of a junior high setting. Immature.
They do not fully staff departments, with Billing being their biggest problem. The customer base has grown tremendously over the last 5 years, the staff has diminished. They demand superior customer service, yet treat the employees as if they are not important. Many times management hasn't a real clue as to what the processes and procedures are, as they only view things from high level.
Salary is poor. Very poor. In comparison to similar companies their pay is like minimum wage. Throw in the cost of their benefits and you are working for pennies. Management expects workers to just "have faith" in raises and better times, as if everyone makes the salary of a VP or Director.
The VP's and Directors are so out of touch with reality it's demeaning to even try to talk to them. They just don't get it. They claim there is an Open Door Policy yet, that is only when you have POSITIVE feedback. They don't want to hear NEGATIVE feedback as they refuse to acknowledge that there are problems that need to be fixed.
It has been voiced and made clear that everyone is replaceable. Like it or leave it. It doesn't matter if you are an employee of 20 years, 10 years or 5 months...if you don't like "The CBORD way" then there is the door and you should not let it hit you on the way out.
The retain employees that are of no use to the company. Many employees joke that in order to get hired you simply have to fog up a mirror to show you are breathing and you are qualified...
Meetings! There are so many meetings, that could actually be quite helpful to the company and the daily processes, if the ideas were ever actually carried out.
They ask for the input of the people who DO the work and then they fail to deliver.
It is EXPECTED to be 100% there for the customer, but the company can't be there 100% for the employees. It's a joke.
The Accounting/Billing Department is TOXIC. The management within this department is atrocious. There is a reason the company relocated their department and put them in a completely different building than the rest of the company. If you are looking for an accounting job, or a role in billing, you may want to reconsider your options. The accounting and billing staff could excel and do well for the company if they had better leaders. But until that happens, this part of the organization will continue in a downward spiral.
Human Resources is NOT there to protect the EMPLOYEES. At all. Ever. If you were to poll the company you would find that more than 50% don't trust, take seriously or even count on HR to be a worthwhile department.
