Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 10 reviews)); "Great hours ands good pay, PTO" ((in 5 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews)); "As a CSA, great bonuses!" ((in 4 reviews)); "Work independently and as a team player, be goal driven, earn great bonuses, structured onboarding plan, two weeks paid training, welcome bonus, quarterly bonus, strong support, great benefits, structured schedule, contest incentives, ability to work hybrid after 6 months, career advancement opportunities, referral bonus, accrue paid time off, on" ((in 4 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 7 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 4 reviews)); "• The salary and incentives are not competitive." ((in 4 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews)); "FAVORITISM, which might be considered as discrimination, often as age or in other ways is awful here, and might soon be an issue for human resources or taken to an outside, higher, level." ((in 2 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

3.0

Dec 19, 2016

Was just OK

Collector

Recommend

CEO approval

Business Outlook

Pros

Working in Salem NH had its' advantage as NH does not have state tax taken out of your paycheck.

Cons

Always seems to be laying off or letting people go

3.0

Dec 30, 2015

Some good, Some Bad

Program manager

Recommend

CEO approval

Business Outlook

Pros

They do train their mid-senior people well, and there is room for climbing the ladder with hard work

Cons

Stingy on benefits and salary, sales people were dubious and would throw anyone under the bus to keep their heads above water.

3.0

Apr 1, 2014

A stepping stone, nothing more.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Challenging work, I had a great boss who always had my back and found opportunities to highlight my strengths to others whenever possible. I learned a lot, but I credit that to my immediate manager, not to the company as a whole.

Cons

Pay is not competitive, benefits are mediocre, very little opportunity for upward mobility. The systems were always crashing and very limited in functionality. Lost many good people to higher paying jobs. Culture was kind of a downer...I mean, it IS a collection company, and the cut-throat nature of the industry carried into the day to day.

Viewing 52 - 54 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Salem 2026

Customer Service Agent - Portsmouth 2026

Desktop Support Specialist