Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 10 reviews)); "As a CSA, great bonuses!" ((in 6 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews)); "Lovely people, great manager, the best work environment." ((in 4 reviews)); "Great hours ands good pay, PTO" ((in 4 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 7 reviews)); "• The salary and incentives are not competitive." ((in 4 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 3 reviews)); "FAVORITISM, which might be considered as discrimination, often as age or in other ways is awful here, and might soon be an issue for human resources or taken to an outside, higher, level." ((in 3 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

1.0

Jul 12, 2016

Don't work here

Subrogation csa

Recommend

CEO approval

Business Outlook

Pros

It's a job. You get to work with some pretty decent people.

Cons

This place is horrible. Don't believe the fake reviews management is putting up on this website. This place is the worst. They're just putting up fake reviews themselves so their clients won't think negatively of them.

2.0

Jan 22, 2015

inconsistent application of company policies

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

overtime potential allowed to work on own

Cons

favoritism and inconsistency in application of policies with employees within the same department . This happens frequently with"occurences" which are given to employees coming in a few minutes late to work or back from lunch. One employee will be given an occurence while another will not be for the same reason, depending if you are a personal friend or a "facebook friend" of a supervisor. Those that always chat it up or brown-nose a supervisor will be treated a lot better and have infractions and breaking of policies overlooked, and will even be talked to by the supervisor in a much kinder tone of voice. This is obvious to everyone. Also certain employees are allowed to text or to to notify their supervisor by facebook that they will be late-to avoid getting an occurence-others are not allowed to do this. so many "excuses" are made by a supervisor that apparently the policy or rule only applies to those the supervisor does not like. "

2.0

Jun 4, 2014

Stay away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

money can be good if you're good

Cons

company doesn't care about you, and you know it

Viewing 4 - 6 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Portsmouth 2026

Customer Service Agent - Salem 2026

Desktop Support Specialist