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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,364 total reviews)
avatar

David Overton

74% approve of CEO

60% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

6K reviews
3.0
Jun 22, 2013

Neither good nor bad.....if your young and driven, you can get far...

Assistant general manager
Recommend
CEO approval
Business Outlook

Pros

Salaries are good. Benefits are comparable to the rest of the industry. Very forgiving. BMW when you come to the GM level....Nice, if it's what you want.

Cons

The hours are long sometimes. They love to "dangle the carrot". Stock options have changed, not as good as it was before.

5.0
Jun 10, 2013

Great Benefits

Server
Recommend
CEO approval
Business Outlook

Pros

Health Insurance and Dental were better than the Palm Beach County School District's!

Cons

Unpredictable hours, grouchy entilted Boca Elite as your clientel

3.0
Jun 5, 2013

Steady money and flexible schedule but very stressful!!!

Server
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule which is a huge reason I stayed there for as long as I did,aside from that it's very structured which works well for some people and since it's usually very busy you make steady money due to the amount of tables you have over a full shift but some locations like the one I worked at have huge tourist and foreigner clientele meaning you might have 16 tables in a shift with 4 leaving you 18% or more,8 tables leaving you a normal 15% and 4 tables leaving you 10% or less or possibly totally stiffing you,you just hope it's the $25 check stiffing you and not the $150 check.Many days you go home with 10% of your sales or sometimes way less after tipping out other staff members,I've seen servers go home with $25 on $500 in sales.Sidework is not bad at all.

Cons

Serving at a location with so many foreigners and tourists you have to have very thick skin and put the many bad tips behind you or you might freak out with your next table,serving there is not a job many people can handle.I saw many servers look like they wanted to punch someone after getting $3 on a $97 check and then somehow have to be pleasant with the next table knowing that that tip had nothing to do with their service as the majority of servers there do a very good job,but know they have to suffer because a table comes from a country where tipping is not customary and if you dare tell them anything you risk being fired.

Viewing 5974 - 5976 of 6,364 Reviews
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ReviewsThe Cheesecake Factory reviews

Glassdoor has 6,514 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.