Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,513 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Good money and very flexible" ((in 568 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 298 reviews)); "great food and coworkers and service and cheesecake" ((in 275 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 272 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 197 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 513 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 325 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 286 reviews)); "Favoritism is rampant." ((in 108 reviews)); "No breaks to smoke or eat" ((in 47 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

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The Cheesecake Factory

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jul 29, 2011

Overall, this location is very busy and the money is good and I only left to gain professional business experience.

Food server

Recommend

CEO approval

Business Outlook

Pros

-One of the busiest locations anywhere, from what I hear from management. Which means...the money was good! -Adequate level of training before you even step foot on the floor. Two weeks of classroom training. -Senior management as well as floor managers (at this location) were all very easy to work for and helpful. I liked some more than others but I never had a problem with any of them. Not sure about who's there now. -Great staff! Made lots of good friends there! -Lots of celebrities go there!

Cons

-The white pants!!! -It is located in the Sherman Oaks Galleria, so unless you wanted to pay for monthly parking ($40/month when I worked there) you have to park on the side streets, which can be hard to find since this place is always busy. -Be prepared for a long shift on Friday nights when a big movie premiers! There was some times an hour + wait. -Quit a few rude customers!

5.0

Jul 28, 2011

Loved working here

Food server

Recommend

CEO approval

Business Outlook

Pros

fantastic atmosphere. It didnt feel like work, I had many great co workers so work was fun. Very busy and stressful at times of course.

Cons

Somehow very stupid people were able to get promotions and praise very easily. But i guess thats commons in any workplace.

3.0

Jun 20, 2011

Fun but Impersonal

Server

Recommend

CEO approval

Business Outlook

Pros

Serving is a great way to earn fast cash. Working at the Cheesecake Factory taught me a lot about people and I had a lot of fun while I was there. The employees were outgoing and friendly. The management sometimes liked to joke around, but was a little edgy.

Cons

It was difficult to get any time off that you really needed. There were policies about how employees could only be scheduled a couple holidays, yet most of the employees were scheduled all of the holidays. This may have been due to a lack of staff. Often felt as though I was just a number with no personal compassion or patience from management.

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Overall, this location is very busy and the money is good and I only left to gain professional business experience.

Loved working here

Fun but Impersonal

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