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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
Jan 2, 2013

Easy to be taken advantage of

Recommend
CEO approval
Business Outlook

Pros

Hiring for front of house is reasonably selective which results in a solid team of competent coworkers who are generally friendly and helpful. Very flexible schedule.

Cons

Unpleasant clientele is more than willing to take advantage of the policy to offer free meals for any sort of complaint. Example: A guest eats his entire dish, asks for a manager and says it "tastes funny" gets the meal that he already ate for free.

3.0
Dec 23, 2012

Some Stores are good some suck

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, they work with your schedule. They are nice to you. The Chicago Cheesecake was super busy made good money but its very hard work. The Mayfair Milwaukee Cheese is slow as Molasses, and you don't make much. Only if you work more hours on busy days you make money.

Cons

Slow days suck, some managers are tyrants. Nashville location, there were a few good managers but one manager was a micromanaging pain.

3.0
Dec 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Provided with very good training and the hours were plenty. Fast paced environment. Good system to swap shifts with other coworkers.

Cons

As a hostess, we were sometimes forced to work 12+ hour shifts on weekends...with no breaks. This was very tiring when you haven't eaten all day, are running around constantly, and ask for a break and get denied. The managers all have different techniques for seating guests and got upset if you didn't use their ways. When certain employees don't do their jobs, nothing is done.

Viewing 6181 - 6183 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.