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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Oct 26, 2012

Server

Recommend
CEO approval
Business Outlook

Pros

Flexibility is always what a person is looking for when working as a server. The cheesecake factory affords it's servers the time and flexibility to work while going to school.

Cons

As is the case with many corporate restaurants, management is almost always a pain. Give someone a taste of authority and, more often than not, they will abuse it.

3.0
Oct 15, 2012

Store management depends on experience

Recommend
CEO approval
Business Outlook

Pros

I worked at two cheesecake factories, one with very good management and one with poor management. I made good money at each, mainly due to the volume of customers not the quality of the tips.

Cons

Long shifts with no breaks if it is busy Had to tip out a lot based on total sales, not based on tips received.

1.0
Oct 3, 2012

not what i expected

Recommend
CEO approval
Business Outlook

Pros

i liked most of the people i worked with. the restaurant was beautiful inside. i liked a lot of the food. i learned a lot about people, the good and the bad.

Cons

most of the customers that dine there are beyond cheap. they want fine dining 5 star service and want to tip on a denny's bill. i have worked in restaurants for over 15 years and have never disliked a job so much. customers would be completely rude and out of line and the management doesnt care, well not about their employees. the managers never back up their employees at all.

Viewing 6193 - 6195 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.