The Cigna Group reviews

Cigna's acquisition has eliminated several positions and departments, they have centralized functions making it almost impossible to get basic HR related or payroll information.

Way too many workflow changes proved to make case management very difficult. After the first few years, documentation seemed to take priority over communication with customers, making workloads much more cumbersome and unrealistic at times. I found that working from home proved to be a double edge sword. Although supervisory staff always stated they had no expectations other than an 8 hour work day for work at home staff, in order to maintain a feeling of 'keeping current' in documentation, the traditional 8 hour work day no longer existed for me (much to my family's dismay) As an employee of a health care company, you would assume to get excellent coverage with reasonable premiums. My family's out of pocket expenses/ deductibles were extraordinarily high with very high premiums.