The Escape Game reviews

3.0

44% would recommend to a friend

(314 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

314 reviews
2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You meet some really fun people, and the growth is relatively quick.

Cons

The management team is very much a clique. They make it very known if they don't like you, and will treat you poorly. There is a lot of favoritism, and they let their favorites get away with a lot (such as laziness or call-outs) while immediately punishing others for making tiny mistakes. The training is extremely lackluster, because it's basically just "okay, just do it." instead of actual training. The management team is very gossipy, and will often disappear into the office to joke around instead of helping the team lead and game guides. It has progressively become a more toxic environment and the GM does not care whatsoever about the wellbeing of the staff whatsoever. They constantly watch you on the cameras and WILL call you out in front of everyone if one mistake is made.

5.0
Jan 29, 2026

Epic place to work

Recommend
CEO approval
Business Outlook

Pros

Great people Promotes betterment by helping the person grow and not just telling them what they did wrong. Great customer service Fun time working there Management listens, cares, and understands things happen

Cons

Cons Context: These criticisms are more from a personal preference, and overall the company is a shining example of what an buisness should be. We are only human and thus can never achieve perfection. What follows are a few rare examples of things I don't like. Management can be inconsistent at times. One person says something is fine, but another says it should be different. They mention something that should be done after a long time of doing it differently. Corporate-level training and procedures occasionally seem off and a bit rigid. We are not supposed to ask whether the guests want a photo; instead, we are supposed to just tell them, "Let's take a photo". Certain bits that provide great guest interactions are not allowed. Like much of the corporate world, they seem intent on making sure each location feels the same, without letting each location take ownership of its store and how it feels, without compromising the core of TEG. Hours are inconsistent. Due to the nature of the industry, hours will change the day before, and often I have to leave early as I am not needed, which sucks when it's already a low-paying job based completely on how many hours worked.

Viewing 157 - 159 of 314 Reviews

Glassdoor has 315 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.