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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(996 total reviews)
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John C. Roche

91% approve of CEO

74% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 996 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

996 reviews
5.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent entry level salary and benefits package effective day one with development and community programs for growth within the company

Cons

None at this time None at this time None at this time None at this time None at this time

3.0
Apr 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent overall company culture. Really positive about growth plans since the new CEO joined. Hanover is very engaged in the community and it is refreshing. They offer little perks on the main campus like same-day dry cleaning drop-off, a little convenience store, and cafeteria on site. Discounts to the Hanover Theatre in Worcester. Lots of work to be done, many hands needed. In general people are friendly. They are generally willing to offer additional education/training opportunities and facilitate this by bringing in external presenters. Facility is close to Rt 290, plenty of free parking, the campus grounds are beautiful and safe for midday walks. Encouragement for healthy lifestyle choices, they offer walking clubs (free) and gym membership for a fee. Vendor fairs are brought into the facility periodically which is a win-win for local crafters and Hanover ... it costs probably near nothing and elevates morale. They seem to be pretty reliable for paying out a small bonus and sticking with annual reviews.

Cons

The company is extremely silo'd, with difficulty getting out of its own way to accomplish goals. Some groups are far better than others to be a part of with better culture and work life balance. Projects are often rushed, features or corners cut to maintain the deadlines at all costs. Lots of wasted effort or lack of utilization of an employee's skills because of internal red tape, especially sharing technology between groups internally. Politics are also deep-rooted. Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager. Some employees have been at Hanover for 30-40 years. They are not open to change or new ideas in many cases, despite hiring new folks for "fresh perspective". As those fresh perspectives are silenced, those new folks tend to turnover quickly, with many departments struggling to keep people for more than 2 years.

2.0
Mar 30, 2017

So much potential but management liability group needs overhaul

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*solid products *work-life flexibility *solid pay in comparison to the market *work is manageable *new CEO seems to be bringing true business experience to the company

Cons

*favoritism is the way that promotions are awarded, jobs are not even posted no opportunity to apply for them and positions are made for the friends of the management team *management team lacks experience in the industry and they are not interested in expanding knowledge or making actual business relationships with important partners *branch management is inexperienced and shows no interest in certain divisions of the company *they will hire SOME talented individuals with a lot of experience but don't give them enough support or backing to truly get the job done.

Viewing 706 - 708 of 996 Reviews

Glassdoor has 1,108 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.