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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)
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John C. Roche

91% approve of CEO

74% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews
2.0
Aug 24, 2013

Rats off a sinking ship in Michigan

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Managers are so busy filling vacancies of fleeing employees, no one holds us accountable for anything. 2. Our professional development now includes daily role playing on how to handle unprofessional, unethical and inappropriate behavior from RVP, and State Management. 3. Once average employees are suddenly valuable and desired now that the best ones are gone. Don't worry, there is still time to get in on this. More people will leave soon! 4. Casual dress code installed by new RVP. Shirts unbuttoned to mid chest, loafers with no socks. Chest hair OK.

Cons

1. Real lack of leadership in this place. RP is disengaged. Just an old guy trying to finish his career and get out. Complete inability to judge talent as witnessed by the number of jerks and incompetent people in key roles who are allowed to hang on. Hiring new RVP who is unqualified for the role and creating havoc on the office is just the latest. This guy is a joke. 2. Unclear expectations and no real path for promotion. We hire incompetent people from the outside who block the way for lower level employees. People leave for much better jobs. 3. Talented people are leaving everyday. My work is growing. Morale is bad. Not confident it will be fixed until RP and RVP are gone. 4. HR has ignored serious issues for years. They are no help. 5. Sadly, our agents are suffering too. Ignored and unheard. New guy says, "Everything is great".

3.0
Aug 22, 2013

Good

Recommend
CEO approval
Business Outlook

Pros

Like all the previous reviews I have read, the people you work with are great, trying to do the best job with some terrible tools. The people I worked with were a great team. But slowly they all moved on to better things, including me. I would not discourage anyone working for Hanover, just be prepared to been frustrated. You will learn a lot you can take with you.

Cons

Systems are antiquated - Going live with programs half developed, too many work a rounds, time consuming so you cannot always keep up with the work load. Some people you have to deal with barely speak English and they are trying to solve your problem. Very frustrating to go to a job where the training is inadequate at best. Goals should be given before the year starts. Underwriting appetite so restricted team goals unattainable; Reports don't make sense, to many systems to get information from, that numbers are skewed and inaccurate.

3.0
Aug 15, 2013

Great Learning Experience

Recommend
CEO approval
Business Outlook

Pros

Good people, willing to train.

Cons

Stressful claims environment. Understaffed. Poor system for judging adjuster performance.

Viewing 925 - 927 of 994 Reviews

Glassdoor has 1,106 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.