Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 126 reviews)); "First and foremost the people are great." ((in 92 reviews)); "The company’s culture is great" ((in 87 reviews)); "good pay (I think)" ((in 45 reviews)); "Good managers as well as decent pay." ((in 32 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Horrible Training" ((in 20 reviews)); "Certain business segments have better leadership than others." ((in 18 reviews)); "clueless upper management, lack of upward mobility, salary on the low side" ((in 9 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews

1.0

Jun 4, 2012

Worst Job I have Ever Had

Insurance service professional

Recommend

CEO approval

Business Outlook

Pros

Good pay Amazing benefits Beautiful campus Lots of wonderful people

Cons

- Management treats employees as though they are incompetent - Extremely disorganized & chaotic - The service center is a black hole and even though your co-workers (not management) are wonderful, they'll all agree with you on how miserable it is to work in that department - Very little notice on when schedule changes are made, we have been told the day of even - Management treats employees extremely disrespectfully - Very political and barely any chance to move up. - No matter what you do, management will NEVER listen to you. I had some wonderfully intelligent people on my team that had recommendations, and they were completely ignored. - No matter how much work you do, you can be top in sales, you will get yelled at for something - EXTREMELY micromanaged. All of us would get points taken off (banned from bonus) FROM GOING TO THE BATHROOM. Also, they have yelled at many people for coming back from lunch (I kid you not), either one minute late or in my case, 1 minute and 45 seconds late....

3.0

May 31, 2012

Great!

Commercial lines representative

Recommend

CEO approval

Business Outlook

Pros

Great people working in a great environment.

Cons

Difficult to move up from your starting position.

3.0

May 16, 2012

Manage through fear

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still some good people left there, Good work/life balance, nice cafe and convenience store, compensation is fair, plenty of parking, convenient location.

Cons

Technology management is seasoned to manage through fear, holding your job over your head, very demotivating. Very poor direction, priorities and cooperation from Technology leadership irratic and nonexestant respectfully. Dangle carrots, but you never get attain it.

Viewing 949 - 951 of 994 Reviews

Jobs at The Hanover Insurance Group

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Senior Information Security Engineer (REMOTE)

PL Ops - Data Engineer (Worcester or Remote)

Senior Data Engineer (REMOTE OR HYBRID MA)