Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 126 reviews)); "First and foremost the people are great." ((in 92 reviews)); "The company’s culture is great" ((in 87 reviews)); "good pay (I think)" ((in 45 reviews)); "Good managers as well as decent pay." ((in 32 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Horrible Training" ((in 20 reviews)); "Certain business segments have better leadership than others." ((in 18 reviews)); "clueless upper management, lack of upward mobility, salary on the low side" ((in 9 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

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The Hanover Insurance Group

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture & values

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

994 reviews

4.0

Jan 18, 2012

Good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

benefits work life balance time off flexibility bonus program

Cons

location older systems long term employees not helpful

4.0

Jan 16, 2012

Great place to build a strong knowledge base. Mobility and abundant career opportunities is the key attribute.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours Good work - personal life balance Challenging projects

Cons

Low salaries Poor management Poor work culture

1.0

Dec 12, 2011

Great place to work if you are interested in insurance and do not mind being in Howell

Future leaders

Recommend

CEO approval

Business Outlook

Pros

- Pay is average for a recent graduate - Good benefits - 6% match on 401k from start date - Easy to request time off - Don't have to work hard - Opportunities if you drink the kool aid and play office politics - Additional training encouraged - Hanover will pay for AINS testing (INS 21, 22 & 23) and CBA training - Work week is under 40 hours - Visibility and opportunity to work with senior management

Cons

- Howell location - The office leans heavily to the right - Organization does not have much culture besides the political views - Lack of opportunities for college graduates (The Worcester location has more opportunity) - Heavy loads of "paper pushing" - Very boring, feels like you are working for 10 hours not 8 - You will be asked to work OT on worthless tasks - Lack of advanced degrees in senior management - Have to play politics and drink the kool aid to advance - Year end reviews lack constructive criticism - The AINS tests are worthless if you do not plan on staying in the insurance industry - Cafeteria lacks options and does not provide enough food (e.g. sandwich will only have one piece of ham, turkey, etc.)

Viewing 955 - 957 of 994 Reviews

Jobs at The Hanover Insurance Group

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Senior Information Security Engineer (REMOTE)

Senior Information Security Engineer (REMOTE)

PL Ops - Data Engineer (Worcester or Remote)

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The Hanover Insurance Group

The Hanover Insurance Group reviews

Ratings by category

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Reviews by job title

Good place to work

Great place to build a strong knowledge base. Mobility and abundant career opportunities is the key attribute.

Great place to work if you are interested in insurance and do not mind being in Howell

Jobs at The Hanover Insurance Group

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