Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"Good benefits and atmosphere." ((in 121 reviews)); "The company’s culture is great" ((in 91 reviews)); "First and foremost the people are great." ((in 88 reviews)); "good pay (I think)" ((in 47 reviews)); "Good managers as well as decent pay." ((in 32 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Certain business segments have better leadership than others." ((in 18 reviews)); "They have no less that 13 systems and training was horrible." ((in 17 reviews)); "workers are quick to provide negative comments; upper management plays favorites." ((in 8 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 7 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

994 reviews

4.0

May 24, 2010

Headline

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company. It really depends who your boss is and what department your in.

Cons

The companies systems are so old it's very difficult to get work done.

2.0

Mar 28, 2010

job review

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

The people are friendly to work with although can be competitive at times. Resources are readily available to you, claims system is user friendly.

Cons

They moved locations and did not compensate for travel time. Adjusters were not allowed to work from hom, not even part time.

4.0

Oct 29, 2009

A great place to work

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

I think Hanover is really turning it around. There is a positive, energetic buzz that permeates the organization. Management is incisive, quick to react, motivating and quirky. I don't know Fred but the regional execs are ture leaders and try hard to make themselves accessible.The working culture is surprisingly fun. benefits are quite good.

Cons

Fred E. does not have a good rep within the organization. He is felt to be disengaged and bipolar. There is a fair bit of discord between the lines of business and "corporate." failures in the field are blamed on unresponsive claims department, slow underwriting and legal processes and accounting that attempts to lead the organization with an overly inflexible budget.

Viewing 982 - 984 of 994 Reviews

Jobs at The Hanover Insurance Group

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Senior Information Security Engineer (REMOTE)

PL Ops - Data Engineer (Worcester or Remote)

Senior Information Security Engineer (REMOTE)