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      The Hartford

      Engaged Employer

      The Hartford reviews

      3.8

      71% would recommend to a friend

      (4,265 total reviews)
      avatar

      Christopher Swift

      80% approve of CEO

      70% positive business outlook

      Ratings by demographic groups

      The Hartford has an employee rating of 3.8 out of 5 stars, based on 4,265 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hartford employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      4K reviews
      3.0
      Jun 5, 2015

      Claim adjuster

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays the bills, secure job, builds customer service skills, good benefits, room for advancement if you survive the first few years

      Cons

      The survey system that they have is absolutely ridiculous, there are situations everyday in which your job entails you to make an insured unhappy for various reasons. Reasons that are out of your control. In these situations they expect you to miraculously obtain a good review from the insured. There is way too much emphasis put on these reviews compared to other metrics which are more in your control on a daily basis. The workload puts you in a position to fail. 40 hour weeks are a thing of the past.

      2.0
      Dec 14, 2014

      Poorly run department.

      Associate claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Weekends off, training, generous paid time off. The Hartford as a company has many solid benefits, but in restructuring the Claims organization they seemed to have let them drift off and lose their way.

      Cons

      Poorly run. Northeast Auto was run into the ground long before I was hired. Basically they run the place like a call center. For a company touting a 200 year legacy, they don't even know how to onboard an employee. They were perfectly happy with crummy retention rates, even stating they were proud that not many of their employees were around the year prior. High volume, high stress, no rewards. This is a job you work at until you drop dead from a heart attack at 47.

      1.0
      Feb 10, 2025

      Run dont walk.

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      schedule flexibility and nothing else.

      Cons

      High turnover, high intake, inconsistent directives, poor training, favoritism, micromanagement, too metric driven, discrepancies everywhere, very political, the list goes on. I wouldn't recommend this employer to my enemy.

      Viewing 76 - 78 of 4,265 Reviews
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      ReviewsThe Hartford reviews

      Glassdoor has 4,451 The Hartford reviews submitted anonymously by The Hartford employees. Read employee reviews and ratings on Glassdoor to decide if The Hartford is right for you.