The Home Depot reviews

3.7

68% would recommend to a friend

(55,768 total reviews)
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Ted Decker

66% approve of CEO

60% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

56K reviews
4.0
Oct 31, 2013
Recommend
CEO approval
Business Outlook

Pros

When I was hired, I absolutely loved it. Pay wasn't great, but the management, training, and other employees made it worth it. Managers were fair and worked hard at making sure there was always coverage in every department, which kept the stress down. You could really tell the managers and supervisors wanted to make sure you were prepared before going out on the floor and were always available to answer questions. I really wish I could have stayed at this store.

Cons

When I transferred, the next store was awful. The managers and supervisors talked down to you routinely and it took an act of God to get their help. The HR manager was horrible, she had no idea how to schedule departments. This meant there was always about a 6 hour gap when there would only be 1 person covering several departments. This happened almost every day, which meant almost every one was unhappy, stressed, and running around like crazy trying to get help. They also refused to give me any amount of a raise, even though I had transferred into a "higher" position. The reason they kept using was that the store I came from had a higher starting pay rate, so I was being paid adequately. The manager in charge of supplies was terrible. She stopped buying industrial toilet paper and hand soap for the public restrooms, so we (and customers) were using small rolls that fell on the floor, rolled around, and became extremely gross. She wouldn't allow me to use the color printer (that was specifically for my position). It was a large inconvenience when I had to go to the front of the store, then back to my desk just for a customer invoice. I understand that you won't ALWAYS get along with management, but when you can't go 30 minutes without an argument, something needs to happen.

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The Home Depot Response
12y
Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our success. We strive to create an environment where all associates feel they’re respected and that their contributions are valued. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.
1.0
Feb 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Set hours allowed me the opportunity to be involved in my children's extracurricular activities and also within my community. Working on the MET team was nice because it was a different environment each day. For me, I like to interact with people so I also enjoyed the opportunity to assist customers.

Cons

Just as all companies have those employees who still think they are in high school, so does The Home Depot. I was the senior employee of the MET Team and was going to be assigned a store close to my home and because of my above average evaluations was scheduled to receive a nice raise this year. I never received any type of disciplinary action during the eight years employed there. A co-worker anonymously called the awareness hotline on me and the third party vendor did a telephone investigation of the complaint asking if I had ever threatened anyone or spoke down to my peers in a way that made them feel intimidated. I told them I hadn't and the story was completely bogus and my file spoke for itself. I also requested they speak to my manager and ask him directly because he and I had a great working rapport. Instead, they interviewed only 3 members of a 20 member team (why it was these three I don't know - they did not interview my manager or the people I worked one on one with daily) Evidently, the complaints made through the awareness hotline happen frequently and most are documented unless gross misconduct is proven. I really thought I had nothing to worry about. But, the next day I was terminated and I was never given a detailed description of the allegation, only that I was found to have violated The Home Depot's harassment policy. When the company who conducts the investigations becomes involved, management and local HR representatives are not involved. All decisions are based on the the vendor. So, it didn't matter what my district manager had to say, or the fact that I had perfect evaluations for the last 3 years, and absolutely no progressive discipline on file. I filed unemployment and received it because the unemployment office determined I was not terminated for just cause. I have a family of three children and to have this happen completely expectantly was devastating. I wish they would address these allegations in a different manner. Employees should have the right to defend themselves from their accusers. I didn't even know what I was supposed to be defending myself from. Very disappointing, I was very much a company guy.

1.0
Jun 23, 2008
Recommend
CEO approval
Business Outlook

Pros

If you like a competitive environment, retail can be a great industry to work in

Cons

Very low morale among corporate associates and high attrition Many corporate associates are unmotivated, uneducated, and just looking to collect a paycheck Lack of Human Resource structure - no emphasis placed on growing and developing talent, no discussions about career pathing and progression Many mid-level managers are disengaged and lack leadership skills Constant down sizing with emphasis on increased workloads for current associates Managerial Abandonment with Sr. Management allowing Merchandising associates to collect kickbacks from vendors - and many have been charged with tax evasion by the IRS. Sr. Management claims ignorance that they had no idea any of this was going on Outdated and complex technological platforms - HD never invested in an IT infrastructure - you can thank Bernie & Arthur for that Basic benefits package - nothing outstanding - health care is very expensive, you have to pay for your own short & long term disability, limited paid corporate holidays just six per year, if you work in the stores you are only closed two days per year just Christmas and Thanksgiving.

Viewing 64 - 66 of 55,768 Reviews

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