The Home Depot reviews

3.7

68% would recommend to a friend

(55,778 total reviews)
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Ted Decker

66% approve of CEO

60% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

56K reviews
1.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook

Pros

**Warning** Accept an offer of employment at your own risk. There are a lots of office politics at Home Depot.com (Georgia). Otherwise, this is a good company to work for but some of those in leadership positions; some of the managers, supervisors and team leads, have created a work environment that is full of tension and strife with ritualistic tactics they carry out on a daily basis. It starts at the top and trickles down. Their office politics are a combination of spying on others, brown-nosing, back biting, eaves dropping, gossiping, lying on others and conspiring against those they see as a more qualified and more talented than they. Most of the managers, supervisors and team leads run in cliques and stick together and if one of them don’t like you, they’ll blackball you so that no one else will. The majority of these leaders are very immature, very unprofessional and unqualified to be in their role but the superiors who are largely responsible for promoting such individuals do so as a personal benefit and set out to promote them rather quickly. The environment would remind you a lot of middle-school. On the other hand, if you come to work every day, mind your own business, don’t join cliques, have uncompromising work ethics and carry yourself in a professional manner, more than likely you will be the very one who will be picked apart by your team lead or supervisor on a daily basis about something minuscule. It is common practice that some of the best and brightest people quit soon after they’re hired or end up being fired by one of the leaders who saw them as a personal threat. As you can imagine, the turn-over is very high. Note: this company has a team of social media managers who monitor all social media sites in order to eradicate any negative post made about this company by posting things that say the complete opposite of what is truth about them so don’t be surprised to see an influx of glowing posts.

Cons

(1) The employees do not get employee discounts. (2) Customer service reps are pushed to meet sales quotas but they are NOT paid commission.

3.0
Jul 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Upward mobility - I began as a temp and was able to work my way up to assistant store manager in a relatively short period of time. Nearly all store and district level managers began their careers as hourly associates. Training - most of what you will learn is on-the-job training. You will work alongside associates who have been in the trades and pick up valuable home improvement knowledge. Benefits - health insurance, dental, and optical are very good for full time associates. The 401k plan matches dollar for dollar for the first 1% and .50 on the dollar up to 5% of your salary. Employee stock purchase plan offers a 15% discount and The Home Depot is a Wall Street favorite.

Cons

Work-life Balance - As an assistant store manager, you are always on the clock. On your best week you can expect to work 50 hours and during your worst (inventory time) you may work up to 70 hours. 55 is probably average. The hours are not the worst part, though. Managers are scheduled as early as 5am and as late as midnight. This includes the weekends. Compensation - the overall take-home with bonus looks good, until you consider how many hours you worked to get that paycheck. I did the math and I was only making about $16/hour without bonus and $20/hour with bonus. Not what you would expect as a manager personally responsible for $20 million in business in a $55 million store. Upper-level management - this might be the most frustrating aspect of working for The Home Depot. Far too many regional, divisional, and corporate leaders feel the need to announce their impending arrival at your store with the expectation that you roll out the red carpet for them. Our core business is building relationships with our customers and contractors in order to grow the average ticket, but we had to put that process on hold every time a "walk" was possible. Instead of adding value to the business through increasing sales, we would attempt to make a dusty warehouse look presentable. Upper-level management has no idea how stores look when they aren't polished prior to their arrival, and this leads to unrealistic expectations. Nobody is willing to challenge this waste of time and resources. Unreasonable expectations of hourly associates - Walmart pays $10 an hour for associates to provide poor customer service with little accountability. The Home Depot also starts hourly associates at $10 per hour and specialists at $11 per hour. It was very difficult finding quality talent at that rate. A Pro Account Sales Associate, for example, was expected to sell $1 million per year for $11 an hour. Why would someone agree to be held to these expectations when he could work for Walmart with no expectations at the same rate? You get what you pay for.

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The Home Depot Response
9y
Thank you for your review. “Taking Care of Our People” is one of our core values. We try our best to accommodate our associates’ needs. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.
2.0
Apr 3, 2016

Such a let down

Recommend
CEO approval
Business Outlook

Pros

Work life balance is great. With that being said- there are plenty of people who will try negate this positive and impact your evening and weekends; all you have to do is put your foot down.

Cons

The overall direction of leadership is "teach yourself...and then teach everyone around you." So not only are you expected to do your full time job, but you are also expected to learn cutting edge technologies, approaches, methodologies, etc... and then the minute someone learns that you do know something, you are expected to take more time to train them. Needless to say- their priorities for training, especially when it comes to funding are sorely lacking and creating many individual silos of the partially blind leading the blind. They are striving to be an agile dev shop- but currently their sole direction is " be agile" and there is no support other than leadership saying " we are agile- do it." I can't count how many misdirected and completely ignorant PM's respond to something with "this is agile..." and not actually understand the intent behind agile. So they default to blind metrics which are manipulated to give a a false sense of security and accomplishment. Oh- and management isn't even in touch with current benefits. They literally had no idea health was delayed for 90 days upon hiring...either that or they didn't care...either way-it speaks volumes. Of all the red flags i brought up in my tenure...they were too concerned with the immediate delivery of projects to really take a step back and address enterprise level/long term needs.

Viewing 73 - 75 of 55,778 Reviews

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