The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jan 29, 2017

Not the right fit.

Recommend
CEO approval
Business Outlook

Pros

Learn a TON about the luxury fashion market. Great supervisors wanting to set you up for success. Easy to move up. Free bagels on Fridays.

Cons

Little warning about overtime hours. Take advantage of your time and will not appreciate you for it. Bad management who doesn't know how to write copy or what it takes to write successful copy, therefore they do not know ways in which to support their team. Only set the people who are rapidly fast up for success. Only care about NUMBERS NUMBERS NUMBERS. Do not care if the copy is horrible as long as you make your goal. Goals are unreasonable and out of reach for some individuals. Not all people are the same!!! Some need smaller goals than others because they actually like to take time to properly sku and price an item. No room for error taken into account when given goals...makes the days miserable. FREEZING WAREHOUSE! Everyone needs personal space heaters just to make it through the day. A shuttle is provided but horribly inconvenient.

1.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Competitive pay. Autonomy in your role (at least you are under this impression). There is huge potential in this growing business. They are receiving a lot of funding from investors.

Cons

Lack of an effective inventory system means there are hundreds of items that are missing and have to be paid for by the company. Working literally around the clock- having to report to managers 7 days per week and never actually having a day off. If you bring clear, justified grievances to HR and executives. You will be quietly dismissed from the company. Letting a bad manager continue working and become a bigger liability. Warehouse Operations teams are over worked and there is poor communication between them and the sales team who are delivering the merchandise. CEO and senior managers routinely berate employees openly- in the warehouse, over the phone and via email.

1.0
Jun 23, 2023

Worst Job I’ve ever had

Recommend
CEO approval
Business Outlook

Pros

Fun to see clients beautiful items

Cons

I have been in sales for 15 + years and this is the worst job I’ve ever had. Here why: 1) very low pay with no benefits to offset that 2) unrealistic goal expectations and even when you hit your goals the most commission you make is a few hundred dollars 3) too many KPIs so that you are never doing ‘well’ across the board even when you hit 100% quota 4)I have never been so micromanaged in my life 5) this company records every text, phone call and interaction with your clients and reviews your schedule constantly to see where they can work you even more. I haven’t had a lunch or bathroom break since I’ve worked here 6) always work to do after hours and on weekends, even pressured to work during my sick days and vacations 7) customers items are always lost, damaged etc and customer service is no help so clients are constantly contacting you and yelling 8) managers say tgey will help but don’t follow through 9) you are never able to build a business that you can depend on so it’s a constant hustle and harassment of clients to give you more items

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The RealReal Response
2y
Thank you for taking the time to share your feedback. We recognize that the structure of our work, especially in our sales organization, requires ambiguity, and we are continuously evaluating compensation and daily quotas in order to better support our employees and create balance and growth. Your feedback is important to helping us enhance our processes and we are open to hearing more. If you have any other specific feedback, please reach out to trrfeedback@therealreal.com.
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