The RealReal reviews

2.8

33% would recommend to a friend

(1,610 total reviews)

Rati Sahi Levesque

62% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.8 out of 5 stars, based on 1,610 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Dec 12, 2021
Recommend
CEO approval
Business Outlook

Pros

THE PEOPLE! Prior to the Yelp leadership takeover, this company was incredible. The culture was (past tense) amazing. Low turnover, the company leadership was motivating and collaborative, employee referrals were abundant, minimal politics and there was a great sense of community. We had a mission and we were focused on the growth of the people and the business. The RealReal was a fun place to work. We worked very hard because of our love of the company and its leadership.

Cons

Once the retail, HR, and field executive team leadership changed, the culture flipped to a vile toxic environment. So many people went on leaves due to stress and illness. There was no longer a sense that the executive team cared about its people. A huge exodus occurred and the best of the best talent left and are continuing to leave. There are many new roles open for a reason, HIGH TURNOVER. It is honestly sad and is still astonishing that the CEO was not aware of how her company was driven to toxicity so quickly by the newly hired executive team.

1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely none besides coworkers who were with the company prior to becoming public and know what it was like before it became a dumpster fire of constantly changing musical chairs of terrible managers and reorganizations

Cons

You will never make commission as the target always changes, the threshold is too high and they overtired in every territory to the point our bases have been obliterated. There’s no transparency regarding pay- no commission statement. Conaignors items are constantly lost and we are left with being customer service agents rather than what we were hired to do. They won’t pay people at they’re working but offer stupid 5 k hiring bonuses with a note that says “don’t worry if they aren’t qualified!” Talented sales people stay away. If you’re just out of high school and don’t need much money this is the job for you.

3.0
Dec 5, 2021
Recommend
CEO approval
Business Outlook

Pros

It's easy to get by.

Cons

Hype driven software company, looks like they are always trying the new thing, and don't have a great architecture in place. Things are evolving in the right direction though.

Viewing 901 - 903 of 1,610 Reviews

Glassdoor has 1,677 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.