Does The RealReal pay their employees well?

According to anonymously submitted Glassdoor reviews, The RealReal employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The RealReal. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The RealReal?

36% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The RealReal 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at The RealReal?

Account Luxury Manager (99) , Luxury Manager (67) , Authenticator (66) , Account Manager (51) , Copywriter (51) , Photographer (51) , Photo Production Assistant (39) , Manager (27) , Group Manager (17) , Resales Specialist (17) , Sales (16) , Valuation Manager (16) , Business Development Representative (BDR) (14) , Senior Software Engineer (14) , Customer Service Representative (13)

What are the pros of working at The RealReal according to real employee reviews?

"good benefits and thats about it" ((in 94 reviews)); "Great for people who are genuinely interested in getting to know their community." ((in 76 reviews)); "Great opportunity and coworkers to join the team!" ((in 49 reviews)); "There a a great culture and a lot of freedom" ((in 32 reviews)); "Flexible schedule; good experience working with different brands" ((in 19 reviews))

What are the cons of working at The RealReal according to real employee reviews?

"The quota kept changing expectation to work Saturdays Poor management more of a customer service role than sales" ((in 156 reviews)); "He hired terrible managers who were incompetent and did whatever he said even if it was a bad decision." ((in 79 reviews)); "horrible upper management, micromanaging...essentially a company run by twentysomething women who believe they are at a fashion house when in reality we're selling used womenswear." ((in 45 reviews)); "No work life balance at all! Worked 7 days a week 8+hours a day." ((in 38 reviews)); "HR and senior leadership then rushed me to another team." ((in 37 reviews))

What are employees saying about The RealReal layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The RealReal layoffs and their outlook for job security at The RealReal in 2026.

What are the top reviewed The RealReal locations?

New York , San Francisco , Secaucus , Perth Amboy , Los Angeles , Phoenix , Brisbane , Chicago , West Hollywood , Atlanta , Washington , Dallas , Jersey City , Houston , Newark , Austin , Miami , SoHo , Newport Beach , San Jose , Boston , Elizabeth , Virginia Beach , Irvine , South San Francisco , Las Vegas , Philadelphia , California , Tampa , Midtown New York

The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews

2.0

Jan 12, 2021

Successful Business Plan, Poor Upper Management and Lack of Work/Life Balance

Account luxury manager

Recommend

CEO approval

Business Outlook

Pros

-successful business plan -a public company as of 2019 -generous commission structure -fun company events -work from home -internal competitions with potential to receive bonus cash/site credit

Cons

-working over time every single day, 7 days a week in order to meet business needs -even though you're working over time it is never enough for the upper management. They do not reward you in any way except for maybe a site credit bonus here and there. -They cracked down on PTO ever since they went public, extremely hard to even get a weekend off -TONS OF DRIVING, was in the car 8 hours of the day. And If you weren't in the car for that long you most likely were not achieving your targeted goals. -Had to ship tons of HEAVY bags daily with annoying UPS staff. -Always on the phone they give you -Clients for the most part are super rude. The manager generally always takes their side. -Takes months to master balancing your time/schedule for this job. -Truly this was a job for 6 people in 1. -Management super snobby, unhelpful, and stressed beyond belief. -Do not follow through with promotions or transfers when promised -HIGH TURNOVER RATE

The RealReal Response

5y

Thank you for sharing your thoughts with us. We are happy to hear that you valued our company culture and perks. As we continue to innovate and scale, we are focused on rewarding productivity and identifying how we can better drive structural efficiency. Improvement is something we constantly strive for and your feedback has been helpful in understanding how we can evolve.

1.0

Jan 11, 2021

RUN

Luxury manager

Recommend

CEO approval

Business Outlook

Pros

Learn popular CRM platform which can be useful at other companies

Cons

impossible commission structure , leadership is not truthful about compensation, treat clients horribly,

The RealReal Response

5y

Thank you for taking the time to share your feedback with us. It is important to hear what we are doing well and where we can improve. Our leaders have a responsibility to be authentic and develop our people to their greatest potential, as well as to provide our customers with a high level of service and excellence. Please reach out to trrfeedback@therealreal.com if you would be willing to report details about your concerns.

4.0

Jan 8, 2021

TRR

Inventory specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay and hours. Great Tech

Cons

Outside of location none for me

Viewing 1171 - 1173 of 1,600 Reviews

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Jobs at The RealReal

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Senior Product Manager, Customer Experience (CX)

The RealReal

The RealReal reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Successful Business Plan, Poor Upper Management and Lack of Work/Life Balance

RUN

TRR

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Jobs at The RealReal