The RealReal reviews

2.9

34% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Mar 29, 2018

Dont DO it

Recommend
CEO approval
Business Outlook

Pros

$50 a month in food, bagel friday, the people

Cons

horrible overtime hours, not enough pay, injuries, the worst HR department, bad communication.

avatar
The RealReal Response
8y
So sorry to hear your concerns--we are a very fast growing company, and there's a lot of work, but we truly want people to feel valued and that there's a ton of professional growth.
3.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good benefits (which can be hard to find for creative people looking for artistic careers, so this is a huge plus) -Paid time off (but sick leave and vacation leave is not separate) -Free shuttle to and from the bart station -Free food ($50 lunch credit every month and bagels on fridays) -The job itself is visual, so you can listen to music, audio books, podcasts and etc.

Cons

Low salaries - The cost of living in the city is ridiculously high, the job isn't easy, and it requires extensive training. It's a job that takes a lot of skill and talent, but the pay does not adequately reward the skill sets required or compensate for the cost of living in the Bay Area. Mandatory overtime week - At the end of every month, we all have to work monday-saturday. Having a one day weekend is widely disliked and horrible for morale. Recovering (mentally and physically) from overtime weeks takes a while, and is probably why people are always sick. Scheduled breaks - Until recently the company was flexible with the two (paid) 15 minute breaks and one (unpaid) 30 minute lunch break, which could be taken as needed. Some people would take three 5 minute breaks just to get up and move (since we sit in a room with no windows all day), or add their 15 minute break to lunch. But now our breaks must be taken at a scheduled time together. Everyone was unhappy with this decision because our freedom (which was one thing that people really liked about this job) was taken away, and it felt like we were being treated like children. We were told this was implemented because there are too many of us to keep track of, but that's bs because many of the larger departments don't have synchronized breaks. Safety - For months employees have been complaining that there are no lights in the parking lot. The workplace is located in an isolated area, and parking is behind the building. People have to use their phone flashlights just to get down the stairs. Not to mention cars have been broken into and strange people are sometimes seen lingering in the parking lot at night. Warehouse physical work - When the warehouse workers need extra help (which is a rare occasion) we are asked to “volunteer” to work there. Those who do not volunteer are made to feel like bad employees.

2.0
Mar 8, 2018

Account manager

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, free snacks, working with luxury items

Cons

Majority of upper management is unqualified, have been promoted by seniority instead of business acumen. Physical labor carrying upwards of 30lbs of clothing a day, many people in the office complain of back and neck pain. Negative employees, seems no one is happy to be there. Salary is not aligned with workload.

Viewing 1411 - 1413 of 1,599 Reviews

Glassdoor has 1,666 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.