The RealReal reviews

2.9

34% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 30, 2018

Run While You Still Can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My fellow co-workers are the only thing that keeps me going in this place. They are amazing, hardworking, genuine, and creative people.

Cons

Oh boy where to start. Working at TheRealReal is like having all the life sucked out of you. There is absolutely ZERO work/life balance here as there is REQUIRED overtime, not just once a month as they tell you in the interview, but practically every day. Getting to leave at your scheduled end time is a damn miracle. The pay is abysmal for northern NJ so you feel like you need to work overtime to survive. You only get one 30 min break for the entire time you're there, which is unethical. The work itself is "easy" as in you don't really need prior experience, but it is HARD work. It's very physically intense and you will be mentally and physically exhausted by the end of your shift. The expectations for this job are positively ridiculous. The managers work you to the bone and push their employees so hard that I've witnessed several of my coworkers have breakdowns at work. The minimum quota they have in your contract is a joke as the managers will set up their own daily goals for you to hit instead, which can be up to twice as high. You are not allowed to leave until you hit these goals, even if you've been there for 10+ hours with only 1 thirty min break. There is no separation between "sick time", PTO, or vacation time, which I had never experienced before, as even as a part-time retail employee I had separate sick days. Upper management is unapproachable and treats their workers like children. They will micromanage you and if you dare ask questions or speak up about anything they will talk down and belittle you. HR is a different beast. One of my coworkers had a fellow employee make degrading and sexual remarks to her and when she went to HR they asked what she had done to provoke him. UNBELIEVABLE. After that incident, I have refused to talk to HR about anything as I can see they truly have no respect for the employees of this company. These are just some of the reasons this company has so many 1 star reviews and such a high turnover rate. I will not be surprised if this company goes under sooner rather then later.

3.0
Jan 29, 2018

The RealReal Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are really friendly and professional

Cons

have not seen any appreciation to people who work in warehouse

1.0
Jan 23, 2018
Recommend
CEO approval
Business Outlook

Pros

No Pros to mention.

Cons

Low salary. Long hours. Poor work/life balance. Relentless pressure to achieve very high monthly goals. Be ready to carry and lift heavy bags. Management not supportive. High school 'click' mentality.

Viewing 1423 - 1425 of 1,599 Reviews

Glassdoor has 1,666 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.