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      The Revenue Optimization Companies (T-ROC)

      Engaged Employer

      The Revenue Optimization Companies (T-ROC) reviews

      3.8

      71% would recommend to a friend

      (949 total reviews)
      avatar

      Brett Beveridge

      80% approve of CEO

      68% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.6

      Senior management

      The Revenue Optimization Companies (T-ROC) has an employee rating of 3.8 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Revenue Optimization Companies (T-ROC) employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      949 reviews
      2.0
      Oct 5, 2022

      Revolving door

      Wireless specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay hourly, not bad hours

      Cons

      I’ve been here for around 6 months and have been through 6 managers and almost everyone I knew at the beginning is gone

      avatar
      The Revenue Optimization Companies (T-ROC) Response
      3y
      Thank you for taking the time to leave a review. We understand your frustrations and appreciate you bringing them to our attention.
      4.0
      Oct 4, 2022

      LTM-XFINITY BP Retailer : (Let’s Talk Mobile, NE Division)

      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      To start this off, I want to inform anyone looking to work in this specific division of TROC, the best part has to be the rewarding feeling it is to help out the customers of Xfinity. With the notation that isn’t an unreasonable/blatantly rude/possible fraud risk exceptions of customer. As well as the job is easy to learn if you’re even moderately tech savvy, pays great commission & pays well @ their hourly rate too. Then to revisit those above stated “trouble customers”, even when that comes up, just make sure to kill them with kindness & do all you can to resolve their issue. As well as, always make sure to inform all your customers they get surveys which is a 1-10 Scale you’re lightly graded on, but it will say XFINIT Y so unless you tell them it’s about you they usually don’t know that a majority of the time. Other than those few notes, overall it a great job with great support, benefits, and compensation. Along with an amazing support network, from your personal store team leaders, all the way to the many different areas of support form there included Employee Assistance Program.

      Cons

      With XFINITY being the biggest headache sometimes, along with both company’s meh level of communication and coordination. As well as the sometimes confusing changes/policies & guidance inconsistency due to the communication issue stated above, And lastly, the way anything XFINITY supports these stores on there end with, plus the headaches they let there phone customer service send into the door all to frequently, can get it be a pain in the butt. That’s about it, and when you can resolve these messes that customer service can make, the customer/s relief and gratitude usually make them not too bad.

      avatar
      The Revenue Optimization Companies (T-ROC) Response
      3y
      Thank you so much for leaving a detailed and honest review. Reviews like yours gives us great insight on what we are doing right and where we can improve. We see your advice and we will be taking everything into consideration. Please check out our careers page to see where your career path can go!
      1.0
      Oct 1, 2022

      Stay away

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people you get to work with are nice people.

      Cons

      This company claims to care about their people but it's all just talk. They care about leadership as they are a good old boy family while everyone else is expendable. If you are desperate and need a job take it and continue to look while something better comes along.

      avatar
      The Revenue Optimization Companies (T-ROC) Response
      3y
      Thank you for taking the time to leave detailed feedback .We are always looking for areas we can improve in.
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      ReviewsThe Revenue Optimization Companies (T-ROC) reviews

      Glassdoor has 974 The Revenue Optimization Companies (T-ROC) reviews submitted anonymously by The Revenue Optimization Companies (T-ROC) employees. Read employee reviews and ratings on Glassdoor to decide if The Revenue Optimization Companies (T-ROC) is right for you.