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      TherapyNotes

      Engaged Employer

      TherapyNotes reviews

      4.1

      78% would recommend to a friend

      (106 total reviews)

      Bradley S. Pliner

      89% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      TherapyNotes has an employee rating of 4.1 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TherapyNotes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      106 reviews
      1.0
      Feb 18, 2019

      Caution!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of my coworkers were really nice

      Cons

      Finally someone has dared to write a negative review. I know of a bunch of people who’ve been fired from TherapyNotes, so I *highly* doubt the other negative reviews are all from one person. As of a few years ago, employees were covered 100% for health insurance, but there is no coverage for dependents or spouses. Coverage starts after THREE MONTHS. You are given two weeks of PTO to start, but you accrue one week every six months. Thus, technically, you can’t take PTO for the first six months. The number of holidays is on the very low end. Working from home wasn’t usually allowed. As for the rest, If you look at the unprofessional response to other negative reviews (and possibly this one after I post it), you can see what you’re dealing with. To be honest, I enjoyed the work I did at TherapyNotes, and there were some genuinely nice employees. There were also some snakes in the grass. The CEO is quick to fire people, with no warning. The office is “open concept,” but without any kind of professional design input. The desks are just lined up in rows. If I wanted to concentrate, people walking in my peripheral vision or having conversations was distracting. I didn’t see people working in the conference rooms; yes, they were available; but no, as a practical matter I think working in them would be silently frowned upon. They had a vague and unrealistic idea of what they wanted me to accomplish while I was there. Had I known the undisciplined way decisions and plans were made, I wouldn’t have taken the job. There are no restaurants within walking distance, so many people go to out to lunch or to grab takeout. The restaurants in the area are mediocre and expensive, in my opinion. Some of the folks working there are genuinely happy, but it’s not for everyone.

      avatar
      TherapyNotes Response
      7y
      "Finally someone has dared to write a negative review" - It's not like there are repercussions for writing an anonymous review, so I'm not sure what this reviewer means. I'm surprised they think our responses are unprofessional, they certainly don't mean to be. They are meant to clarify things for potential new hires who are reading the disgruntled review of someone who was fired for not working out. Plus we've had some duplicate reviews posted from the same person. For as long as we've offered health insurance we've covered 100% of the individual, but not dependents. This has never changed. There is a 60 day waiting period, after which you start on the first of the month. It's a reasonable and generous policy. We've considered including something for dependents in the future. We are extremely flexible with time off. We allow working from home quite frequently due to bad weather, if sick, or even to work around things like doctor's appointments or contractors coming to your house. We rarely turn down PTO requests, even during your first 6 months. I'm sorry if this reviewer felt uncomfortable asking for time off. Regarding sudden firings, we gave a lot of feedback to a person who was an expensive employee providing insufficient value to the company after 6 months of employment. (Probably this reviewer) This employee was nice person, and it was an unfortunate thing to have to do, but this was a carefully made decision made after consulting with many people on the team. We worked with this person for a couple weeks hoping to improve things, but ultimately it didn't work out. The CEO doesn't make sudden firing decisions without careful consideration. That couldn't be further from the truth. The open floor plan is not for everyone. Most people like it. No one is frowned upon for working in meeting rooms. That's why we have them. I'm not sure why that was this reviewer's impression and I hope someone didn't incorrectly give them that information. There are so many meeting rooms in our plans specifically so that we can allow for this. "They had a vague and unrealistic idea of what they wanted me to accomplish" - We don't micro-manage, particular a senior member of the team. YES - I totally agree that it would be great to have restaurants that are walking distance! We used to but sadly it closed. But we do have a few restaurants that we drive to regularly that are great, like MaGerk's which is only 5 minutes away. Anthony's Pizza is delicious. Best of luck to this reviewer's future endeavors. I'm sorry they felt it necessary to write this review.
      2.0
      Feb 11, 2019

      Good to Bad

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many people who work here are great human beings who do their jobs well. Compensation and benefits are decent. Work schedule flexibility. If you're a developer, you will probably have a better experience than you would in other departments.

      Cons

      Abysmal communication, management, and structure within the Marketing, Sales, and Customer Success Department. Erratic and preposterous decisions are constantly being made and obvious solutions to problems are overlooked. Terminations are handled coldly and unprofessionally. Such as over the phone instead of in person. What's worse is, the real reason a lot of people are let go is that a certain manager butts heads with or feels threatened by other employees, so he points towards "performance" as a reason to justify the termination. Despite the fact that this manager has recently given a raise to the employee he has terminated. In some cases, this manager finds legitimate problems that effectively mask his true intentions. In other cases, he isn't able to do so and it's clear to everyone besides the CEO that he is only firing people to protect himself. Feedback is requested but employees are reluctant to provide it due to the fact that management is defensive, easily threatened, and doesn't act upon it anyway. Low PTO. Multiple service outages occurred in the past which had affected numerous customers and their businesses which made everyone worried about the future of the company. TherapyNotes is falling behind its main competitors in terms of software functionality. It is apparent that management has become increasingly concerned with saving money and less concerned with the work environment. The CEO is often tactless and disrespectful when speaking with employees and even with clients publicly. The Customer Success team is underappreciated despite the fact that they are responsible for the company's most prominent value proposition.

      avatar
      TherapyNotes Response
      7y
      We haven't needed to let someone go in the departments this reviewer mentioned in quite some time, so it must have been a while since they were on the team. The leader mentioned helped turn our sales/support/marketing around, and recommended a couple terminations that were long overdue. Terminations are carefully considered, and an unfortunate part of business operations. It's not unexpected although unfortunate for them to write reviews like this. The Sales, Support, and Marketing teams are very happy, extremely efficient, and are awesome to work with. The output from the Marketing team is amazing, such as our awesome Youtube channel and the efficient online marketing campaigns. We get nonstop positive feedback from our customers regarding the awesome support they receive from our amazing support team. Our sales have been going up steadily thanks to the work of our awesome Sales team. We haven't had a significant service interruption in a long time, but they are always regrettable. We are constantly making major investments in IT, such as our recent migration to a whole new database platform. Our IT team rocks! "The CEO is often tactless and disrespectful" - Only around 12:15, and I haven't had lunch yet. I get really hangry. :) Seriously though, I apologize to this reviewer if I was disrespectful. I wish I had more information so I could learn from this. Reviewer, feel free to email me directly. I wish the best of luck to the person who wrote the review, and truly wish him well.
      1.0
      Nov 12, 2018

      Horrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much I can say here

      Cons

      The environment is toxic for someone looking to make a career in customer success, marketing, and sales. The pay is terrible on all fronts.

      avatar
      TherapyNotes Response
      7y
      The same disgruntled person continues to post these negative reviews. He should take responsibility for his failures in this position instead of lashing out at us.
      Viewing 85 - 87 of 106 Reviews
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      Glassdoor has 107 TherapyNotes reviews submitted anonymously by TherapyNotes employees. Read employee reviews and ratings on Glassdoor to decide if TherapyNotes is right for you.