TherapyNotes reviews

4.1

78% would recommend to a friend

(106 total reviews)

Bradley S. Pliner

89% approve of CEO

75% positive business outlook

TherapyNotes has an employee rating of 4.1 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TherapyNotes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

106 reviews
5.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

TherapyNotes is a really fun place to work. The culture is awesome with free snacks and lunches, you're free to express yourself and everyone is so friendly and helpful. We feel like a family. The work is busy but manageable as long as you stay focused. Compared to other Sales jobs, the stress is lower since the software is such a valuable tool for the client so it makes our job a little easier but we still have to stay on top of our game and deal with frustrated customers. Overall, there is a really good work/life balance and I feel excited to come to work each day. The company also continues to grow.

Cons

There can be a lot of work/calls to get done in a small period of time but the team is always willing to lend a hand if needed.

5.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

-Staff is very supportive, both of our customer base and each-other -regular community/staff events -excellent benefits, PTO -management is accommodating to your needs: I have never felt pressured to work when I didn't have to -management is (mostly) transparent about upcoming product releases, gives ample time to prepare for updates/changes -I feel valued and trusted to do my job, and don't feel pressured to stick to a script with customer support -management is divided into teams, which you are paired with when you begin your training. Management is diverse and for the most part you will be matched with your work style. -overall the best customer support job you could have

Cons

-When I first started, there were a few communication errors regarding what exactly was expected from me/balancing certain aspects of the job. However, this improved dramatically as management reorganized and communication became more transparent

5.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The CEO really cares about his employees. He’s a great guy and it really trickles down through each job position. There are people who often plan things for the company whether it is lunch or renting out a theatre to watch a newly released movie! Makes me feel appreciated as an employee and a human. They give us what we need to power through the day and give it our all. Opportunity for growth and joining other teams as you progress your career and product knowledge. Flexible schedule in terms of working from home or in office. A set schedule in terms of hours, allowing me to plan ahead. Really great coworkers who make the job enjoyable.

Cons

The only con is that we need more staff members for the influx of phone calls- but management is hiring full force lately and trying to help! So they are doing what they can.

Viewing 85 - 87 of 106 Reviews

Glassdoor has 107 TherapyNotes reviews submitted anonymously by TherapyNotes employees. Read employee reviews and ratings on Glassdoor to decide if TherapyNotes is right for you.