Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 13 reviews)); "Good pay and there are at least a few good workers there" ((in 11 reviews)); "Great Teams" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 23 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

2.0

Feb 28, 2022

Good for experience. Don't recommend staying with the company.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They offer paid on the job training and don't require degrees/certs, which is nice.

Cons

Pay is lacking. They haven't increased base pay since at least 2019. Significantly below average salary, even when you account for them losing some money to on the job training.

TierPoint Response

3y

Thank you for stopping by to share your feedback. We appreciate the candid feedback on these reviews as they provide us with information we need to implement changes. Our employees' satisfaction & happiness will always be a top priority for us and we're continuously looking to make changes to make your experience better. Thank you for all that you do for TierPoint!

4.0

Jan 30, 2022

Great Place to get your foot in the door of IT

Hds analyst

Recommend

CEO approval

Business Outlook

Pros

Remote work option. Good training structure to handle many types of customers so there's always a challenge, at least for the first year or two. Although I am a computer science student in college this was my first IT-related job, so there is no programming or coding involved but it's great for building a resume and humbling you. This was a great stepping-stone to make it to my next software development internship at another company.

Cons

Speaking to customers about easy computer-related solutions, sometimes all day. Cant take a lunch shorter than 1 hour. Working from home and not speaking to any of your peers outside of chatting in teams is quite isolating. Some problems with customer computers or software are recurrent and redundant and everyone knows about them (DocuTap froze) but someone along the development cycle doesn't want to patch these issues. It's good for me because I keep my job fixing simple issues but I sympathize with the customer that it should be a permanent fix.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page and sharing your experience. We are thrilled to hear you had a great experience at TierPoint! This really is a great place to learn and grow in your career and we pride ourselves on that. Thank you for the time you spent with us and we wish you the best in your new internship & finishing school.

2.0

Jan 25, 2022

Tension-filled environment

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Decent commute from my home to the office.

Cons

Many days it felt like I was back in junior high school, i.e. the same mean-spirited nastiness, indirect aggression and power play tactics, competition for senior leadership's attention/approval.

TierPoint Response

3y

Thank you for taking the time to share your experience. While we are disheartened to hear that your time with us wasn't top notch, we hope you found what you were looking for in your next endeavor. The happiness of our employees is a top priority for us and the HR team is always open to discuss situations like these confidentially, as the feedback helps us implement changes.

Viewing 112 - 114 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

TierPoint reviews

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Reviews by job title

Good for experience. Don't recommend staying with the company.

Great Place to get your foot in the door of IT

Tension-filled environment

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