TierPoint reviews

Need to continue develop a more integrated IT Strategy

As a low-level employee, I (and my opinions and suggestions) felt extremely under-valued. Working out of Saint Louis, in an office that had been acquired by TierPoint in late 2016 (IIRC), the transition was miserable and still ongoing when I left in early 2018. New management passed down unattainable directives to our local managers, who tried to keep several projects and promises afloat at the same time but failed consistently at them. Most of the people doing the actual work - taking calls and working tickets - felt unappreciated and unhappy. Pay was low for the industry and raises were living-wage at best. The team was micro-managed intensely by new management, which didn't seem to care that morale dropped continually after the acquisition. Turnover was as fast as folks were able to find better jobs, and the team I worked with was pretty constantly trying to leave. Infighting was unfortunately rampant. People seemed unable to comfortably air grievances - either because they were ignored or because retribution wasn't out of the question. I made concerted efforts to expand my skills to advance my careet, but after the acquisition the company re-prioritized outside hires over internal promotions (probably because a lot of mid- and high-level employees jumped ship). I felt stuck for two years. I left when I did without having another job lined up because the disrespect and lack of compassion was untenable. Word was that for 2017, Jerry Kent opted to forego any seasonal/year-end bonuses and instead hosted a golf tournament for upper management. Seemed on-point.