Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "Vacation time is better than any of the companies I worked with in the past and health benefits are great." ((in 14 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 9 reviews)); "Great Leadership" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 23 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

5.0

Oct 8, 2022

Start your IT career at TierPoint LLC

Operations technician

Recommend

CEO approval

Business Outlook

Pros

= Great Company to start or restart your career in Data Center Operations, Information Technology, and Data Management. =Great Benefits, Paid time off, and Holiday pay. =TierPoint provides paid training to new employees. = Great opportunities to advance within the company as employees acquire new skills and expertise. = Very supportive company staff at all level. HR, Managers, Supervisors. = TierPoint encourages its employees to continuously update new skills and provide paid training platform. =Family oriented work environment.

Cons

=Starting pay on the low side.

TierPoint Response

3y

Thank you for stopping by to share your thoughts. We love to hear that you have been having a great experience at TierPoint! We have such a great group of people here, it's hard not to enjoy it. Thank you for all that you do, we appreciate you!

5.0

Sep 23, 2022

Great Company but most importantly Great People

Marketing

Recommend

CEO approval

Business Outlook

Pros

I love the team and the culture. Although it's not a small organization, they make you feel like you are part of things. There is potential to grow with the company and a lot of collaboration and great team spirit.

Cons

Nothing to say at this time.

TierPoint Response

3y

Thank you for sharing your experience so far! We have put so much work into creating a culture where our employees can enjoy themselves & thrive in their roles. We wouldn't have been able to make that happen without all of our awesome employees willing to come along for the ride! Thank you for stopping by to share your thoughts & all that you do to continue to make TierPoint great!

5.0

Sep 2, 2022

my opinions of tierpoint

Director engineering

Recommend

CEO approval

Business Outlook

Pros

TierPoint is a company that lives on core values and challenges the employees. I would say that the people here are one of my top positives as the relationships and collaboration are so important to us all. This company also provides great opportunities for people to learn through training and real world customer deployments to help them grow technically. I have personally received several certifications since joining them. There are also opportunities for career growth as I have seen many coworkers being promoted within their own team and into others. I love challenges and change as I would get bored otherwise so this is a place that I love as it is always changing. Lastly, during covid, I saw TierPoint support my teams by allowing us, where possible, to able to work from home which was a blessing during a tough time we all lived and worked in.

Cons

This can be a very fast paced company and they are always evolving in their products and process. If you dont like fast pace and change, then this would be a con for you. This is also a managed service provider and not enterprise. This can be a big change if you are not used to a managed service provider that can seem difficult.

TierPoint Response

3y

Thank you for sharing your feedback on your experience with TierPoint! We have to agree that we do have some of the best employees around & collaboration is always key! Supporting our employees & providing them the resources they need to succeed & grow in their careers will always be a top priority for us, so thank you for recognizing that. You are correct that TierPoint is continuously changing and growing to meet our customers needs & that may not be the right fit for everyone, but we are glad it works for you! Thank you for your continued service to TierPoint, we appreciate all that you do!

Viewing 229 - 231 of 290 Reviews

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Operations Technician I

Operations Technician I

Operations Technician I

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Start your IT career at TierPoint LLC

Great Company but most importantly Great People

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