Pros
-The connections and collaboration with colleagues -Remote work, for now -Initially, perks and benefits, though many have disappeared -I really loved Toast when I first started, I loved the mission and culture. It looks nothing like it once did, which is gut wrenching.
Cons
- Micromanagement at an all time high - Training is non-existent, both for those just starting out, as well as continued job training on new duties for long time employees - Company culture has seemed to shift to a “punish first, ask questions, never” mindset. When someone falls behind or suffers due to lack of training, there is zero opportunity for coaching or retraining. They write people up, then scrutinize them even further instead of finding where the knowledge gaps on the team might be, and working on a plan to help everyone (and thus, the team) be successful. -Feedback is ignored at best, and used as fuel for retaliation at worst. Over a dozen members of my team tried, through multiple outlets, to bring issues to the table and offer potential solutions. These suggestions were dismissed time and time again . Despite being gaslit at every attempt to try and improve the situation of the team, many kept speaking out, and some paid for this courage with their employment. -It feels like a soft layoff is happening. After the layoff in February 2024, the general sentiment was that a layoff like that wouldn’t happen again for a long time. It feels like, instead, conditions are being made so unbearable that people quit, or metrics so impossible to meet that they have justification for letting people go. -Speaking of metrics, throughout the year the expectations have changed almost monthly. There is so much confusion about who is responsible for what, how things are expected to be done, is it still this way or has it changed? This confusion, either manufactured intentionally or just a result of pure incompetence, makes it impossible to succeed, and many people worked long hours attempting to meet them in order to keep their job, but to no avail.
