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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      65% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jun 7, 2023

      Overworked and Moving too quickly to pay attention to employees needs

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employees that care about the community and customers. There are continuous efforts for product development. They try to give raises regularly. If you can find time away from your work, there are various opportunities to attend fun airbnb events.

      Cons

      Managers do not have the time or ability to manage employees. There is talk about the importance of mental health, work-life balance and diversity, but there is little action to change practices to support the talk. Even when programs are put into place, leaders are not held accountable. So employees suffer from being overworked. The politics and favoritism only allow the promotions of the favorite employees who happen to be friends of leadership or those similar to the looks and personalities of leadership.

      avatar
      Toast Inc Response
      3y
      Thanks so much for sharing your perspective. We work diligently to ensure our managers are empowering their teams, celebrating individual uniqueness, and supporting, advocating for, and listening to all employees. So I'd love to hear more about your experience and your concerns. Since it looks like you're a current employee, I'd love to talk more, so please feel free to reach out to me directly, or connect with your People Success Partner. As always, we're here to support you. - Mike Gutner, SVP, People and Organizational Success
      1.0
      May 25, 2023

      Fun Company, but since going public, major internal issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, the people are good - Extremely inclusive

      Cons

      Pay is low Going above and beyond is often not rewarded Toast has little accountability for their own actions

      avatar
      Toast Inc Response
      2y
      Thank you for sharing this review, and for your time as a dedicated Toaster. As companies grow and scale, changes are to be expected, but I'm disappointed to hear that you feel our culture is changing in a negative way. We remain rooted in our values and driven by our mission. We are constantly thinking of how we can best empower our employees to grow, whether that's within one department or across the business. I would like to learn more about the concerns you've shared here. Please reach out to me directly so we can discuss further. - Megan Anderson, Chief Customer Officer
      3.0
      Jul 6, 2022

      Toast is GREAT and TERRIBLE!

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You get paid well when you stay. - Time off is generally not denied. - Because many of the people who work here are restaurant folk, you will find remarkable human beings with irrepressible personalities at every turn. - Toast really tries to take care of you on company events. QBRs and annual sales meetings are fun and well catered. They give you time to explore the place they've just flown you out to. - You can move into awesome positions from here.

      Cons

      -Pay is on the backend. Your customer have to go live for you to get paid. Restaurants take a LONG time to go live. - Rewards for overachievement tend to be RSU's which take 4 years to vest. -There is an annual over-attainment bonus which you won't get if you leave before January and is often +$20k. -Leadership is concerned with making themselves look good no matter the effect on subordinates. But, it's sales. So if you preform well, you'll be rewarded and left alone. -You are the BDR, the account manager, the closer, and the support tech. They tell you you've come to hunt new business, but you are really responsible for everything because Toast's support structure are awful. -Some of you pay is based on the performance of onboarding which you have no control over, insight into, or communication with.

      avatar
      Toast Inc Response
      3y
      Thank you for taking the time to share this detailed feedback. I'm glad to hear there are many aspects of life at Toast that you're enjoying, and that you feel connected to the restaurant community. However, it is disheartening to read the concerns you've mentioned here. We understand this role can be challenging, so we're constantly working to improve the experience for our team so they can focus on what they do best: selling. Our compensation plans have been designed to align and balance the company's goals with the best interest of our team, and they are always evolving. To this point, I value your input and will incorporate it into our planning process for our 2023 compensation plans which we are kicking off later this month. I'd love to discuss it further if you're up to it. Please put time on my calendar- my virtual door is always open. - Joe Starzec, VP of Sales
      Viewing 46 - 48 of 1,662 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.