Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,806 reviews left anonymously by employees. This rating has been stable over the past 12 months. 68% of employees would recommend working at Toast Inc to a friend and 64% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Toast Inc?

68% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (195) , Software Engineer (58) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (34) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 228 reviews)); "great people and very hard working" ((in 133 reviews)); "Benefits are great in r and d" ((in 126 reviews)); "good work life balance for the most part" ((in 77 reviews)); "Their is a great company culture and togetherness." ((in 53 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"Since the layoffs due to Covid" ((in 44 reviews)); "Managers and time management is bad" ((in 31 reviews)); "Long hours and dealing with unreasonable customers." ((in 17 reviews)); "lack of diversity" ((in 10 reviews)); "life balance can be challenging in some teams" ((in 9 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Houston , Woburn , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Detroit , Indianapolis , Reno , Orlando , Boise , Grand Rapids , Raleigh

Skip to content Skip to footer

Notifications

Toast Inc

Toast Inc reviews

3.8

68% would recommend to a friend

(1,697 total reviews)

Aman Narang

76% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.3

Senior management

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jun 25, 2021

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is by far the best company I have worked for. They care about the employees, they love what they do and it shows

Cons

The communication can be a little shoddy here and there, but you'll get that no matter where you go. The pros far outweigh the cons

Toast Inc Response

Thank you so much for sharing your review. It is great to hear that you love being a Toaster! Communication across our CS teams is a priority for all of us. The pace is fast here at Toast, so making sure our employees receive ongoing and real time communication is critical. I would like to encourage you to take full advantage of the numerous channels we communicate through - such as our daily Enablement team updates, our employee engagement surveys, Q&A during our All Hands calls, our leadership coffee chats, your team meetings, and 1x1's with your manager. If you'd like to discuss anything further, please reach out to me or your People Success Partner directly. Keep up the great work! - Emmanuelle Skala, SVP of Customer Success

5.0

Jun 12, 2021

I love working here

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Great work life balance, great work culture

Cons

Irregular hours, when you first get hired you don't get to choose your hours, have to wait until you have more seniority

Toast Inc Response

Thank you for this review, and all of your hard work! I want to acknowledge your feedback about irregular hours. In order to best support our customers, our hours match peak restaurant operating times. We recognized the challenge of accepting a position without knowing your schedule and have begun communicating schedules at the offer stage with all Customer Care Specialist candidates to improve the experience. We're grateful to have employees like you representing Toast! - Emmanuelle Skala, SVP of Customer Success

5.0

Jun 8, 2021

Solid Gig

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible, Unlimited PTO, Progressive, Interesting

Cons

Constantly changing, challenges may aligning internal teams

Viewing 1279 - 1281 of 1,697 Reviews

Top companies for "Compensation and Benefits" near you

Intuit

4.3★Compensation & Benefits

Epic

4.0★Compensation & Benefits

Adobe

4.1★Compensation & Benefits

Motorola Solutions

3.9★Compensation & Benefits

Jobs at Toast Inc

Cashier / Boba Barista / Team Member