Toast Inc reviews

3.8

69% would recommend to a friend

(1,673 total reviews)
avatar

Aman Narang

78% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 4, 2025

Warning signs are flashing

Recommend
CEO approval
Business Outlook

Pros

Almost none now that compensation has been reduced drastically. Work life balance is non-existent, processes are horrible and providing any feedback is seen as complaining.

Cons

The company is in total disarray and is heading in a very bad direction. Compensation for all AE's was reduced by $40k at the beginning of the year and sold to us as giving us "opportunity to focus on core work". In addition to reducing compensation, Toast has also added AE's which is decreasing territory size leading to additional compensation reduction. If that was not enough, the disorganization is starting to spiral. The sales team is responsible for almost everything in the SMB world, and any type of feedback presented is seen as complaining. On top of that, promotional opportunities don't exist. They have changed policies and a title "increase" has to validated by achieving the next level quota for 2 months in a row prior to accepting the position. Ie, to go from Account Executive to Senior, you have to hit a certain ACV number AND hit the new quota level for 2 months prior to a promotion. See above for territory reduction....

5.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and work life balance

Cons

Organization of roles and teams could have been better

avatar
Toast Inc Response
6mo
We appreciate your contributions during your time at Toast and glad to hear your experience in the role was great!
4.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Culture & Values 2. Benefits 3. Team

Cons

1. Promos can be frustrating 2. On some days you'll have to work on US timezones

avatar
Toast Inc Response
6mo
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
Viewing 130 - 132 of 1,673 Reviews

Glassdoor has 1,781 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.