Tock reviews

3.4

42% would recommend to a friend

(19 total reviews)

Matthew Tucker

41% approve of CEO

39% positive business outlook

Reviews by job title

19 reviews

Reviews about "Compensation"

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1.0
Apr 1, 2024

Terrible company to work for

Recommend
CEO approval
Business Outlook

Pros

The base pay is attractive.

Cons

Sales management is very inexperienced. Some only have 1-2 years total sales experience. This has negative impact on multiple things from understanding the needs of sales reps, to being experienced enough to offer sound advice to more seasoned and experienced reps. The micromanagement is also worse than any other company I’ve worked for. Not only do they want to see and hear all the phone calls and emails, they try to tell you how to “email” and what to say. This doesn’t go over so well when you have a manager with 1-2 years experience in sales telling a seasoned sales rep how and what to email. In addition, they want way more details and updates on accounts in Salesforce than try necessary (which again, comes down to inexperience). Their sales process is way too long and inefficient. As a sales rep, not only do you not have access to send a contract yourself, you have to go through a process to get it approved, wait for it to be sent to the customer, and then keep checking to see if it’s been sent and/or signed. Afterwards, the steps and info needed to move a contract forward is way too long and often times repetitive. There is also no flexibility given to the reps on deals or pricing etc. During training there wasn’t a single “mock pitch” done. That is the most common sense practice ever. They instead did mock appointment setting. They also spent more time on telling already experienced reps how to sale instead of using that time to focus on the product. Lastly, for newer employees, they do not practice what most organizations do when it comes to verbal, written warnings, performance plans, etc. They will simply let you go if they feel you are not doing well enough. Even after only a few months of active selling on the job. Proceed with caution when considering a job here because of good pay.

1.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Great salary, beautiful office, good people outside of sales org.

Cons

-Micromanagement huge problem. -Monthly goals constantly changed, and the established quota was only attainable by 5 to 7 people in the org. -No diversity in sales org, I was 1 of 2 people of color, and the org was predominately white. -Was encouraged to work on my time off.

3.0
Nov 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people. Everyone in every department is willing to help you out and are good collaborators. - WFH + In office. No strict RTO mandate like many places, good hybrid schedule, and a pretty awesome new office - Compensation. Compared to most tech companies in Chicago, the pay is pretty good here and you get RSUs that are worth real money

Cons

- Leadership team has no idea what they are doing. Since the beginning of the year it's been a roller coaster trying to structure process and goals, but haven't really moved the needle - Focus a little on too many things. This isn't a massive team and we should focus on the big bets that help grow the business - Layoffs. This is something in every company now, but it stinks to see people get laid off. However, this gets the company on a path to profitability which is important - Tough market to gain share in. Resy is backed by Amex who can charge way less than us and they have better brand perception. Opentable is backed by booking and they have alot of money too.

Viewing 7 - 9 of 19 Reviews

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