Is Torrid a good company to work for as a Sales Associate/Keyholder?

Sales Associate/Keyholder professionals working at Torrid have rated their employer with 2.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Torrid employees being 3.3 out of 5 stars. Search open Sales Associate/Keyholder Jobs at Torrid now and start preparing for your job interview by browsing frequently asked Sales Associate/Keyholder interview questions at Torrid .

Does Torrid pay Sales Associate/Keyholder employees well?

Sales Associate/Keyholder professionals rate their compensation and benefits at Torrid with 2.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.3% worse than the company average rating for salary and benefits. Find out more about Sales Associate/Keyholder salaries at Torrid.

How happy are Sales Associate/Keyholder professionals working at Torrid?

23% of Sales Associate/Keyholder employees at Torrid would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Sales Associate/Keyholder professionals have also rated Torrid with a 2.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.4 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Torrid?

Sales Associate (431) , Store Manager (143) , Assistant Manager (114) , Key Holder (99) , Retail Sales Associate (90) , Keyholder (67) , Assistant Store Manager (32) , Part Time Assistant Manager (31) , ASM- Assistant Store Manager (19) , Manager (19) , Full Time Assistant Manager (18) , Associate (17) , Sales Associate/Keyholder (17) , Sales Associate/Key Holder (15) , Retail Store Manager (13)

What are the pros of working at Torrid according to real employee reviews?

"Discount on clothing and great coworkers" ((in 113 reviews)); "the people are great and can make or break the experience" ((in 72 reviews)); "The work environment is fun and friendly." ((in 40 reviews)); "Atmosphere is amazing and the teams are great!" ((in 36 reviews)); "Discount and benefits are good." ((in 30 reviews))

What are the cons of working at Torrid according to real employee reviews?

"Low pay and really no hours." ((in 218 reviews)); "poor management and they want you to do too much for what they pay you." ((in 115 reviews)); "She doesn't know how to hire on good managers for beans because she lacks managerial skills herself." ((in 68 reviews)); "Poor management and upper management will tell you that there is room for advancement but it will take months for them to decide." ((in 61 reviews)); "No hours leaving you no reason to work" ((in 53 reviews))

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Torrid

Torrid Sales Associate/Keyholder reviews

2.6

23% would recommend to a friend

(18 total reviews)

Lisa Harper

22% approve of CEO

31% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Career opportunities

2.7

Work/Life balance

2.4

Culture & values

2.3

Compensation and benefits

1.8

Senior management

Sales Associate/Keyholder employees have rated Torrid with 2.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Sales Associate/Keyholder professionals have an average working experience there. Torrid is rated 26% below average by Sales Associate/Keyholder professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

18 reviews

2.0

Jul 20, 2025

Wouldn't work for them again

Sales associate and keyholder

Recommend

CEO approval

Business Outlook

Pros

Amazing coworkers and good discount

Cons

Usually terrible upper-management and extremely low pay for too much work in not enough hours

3.0

Jun 6, 2025

Good

Sales associate/keyholder

Recommend

CEO approval

Business Outlook

Pros

In store employees are great and friendly.

Cons

If you’re good you get hours, if you’re not, you don’t get any. Upper management (not in store) didn’t seem to know what was going on. At one point had a management change and it went from customer experience being #1, to meeting certain metrics.

4.0

Jul 8, 2024

Good place to work

Sales associate/keyholder

Recommend

CEO approval

Business Outlook

Pros

Discount, relaxed environment, friendly atmosphere, not demanding

Cons

Have to push loyalty and credit cards

Viewing 1 - 3 of 18 Reviews

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Torrid Sales Associate/Keyholder reviews

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Wouldn't work for them again

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