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TouchPoint Support Services

Engaged Employer

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(97 total reviews)
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Robert Tindell

49% approve of CEO

34% positive business outlook

Reviews by job title

97 reviews

Reviews about "Compensation"

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4.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Annual memberships fees to CDR/AND paid for by company 25 PTO days per year (increases to 30 after 5 years) Pre-made education handouts available for use Annual performance appraisal, usually resulting in a 3% raise

Cons

Touchpoint is first and foremost a food service company and food service activities are ALWAYS prioritized over clinical nutrition. You will be expected to perform meal rounds in addition to your everyday patient load. High turnover rate among dietitians means that you are constantly understaffed. No compensation for overtime work since you are hired on salary.

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TouchPoint Support Services Response
6y
Hello there, thanks for leaving us a review. We are so glad to hear you’re enjoying your experience and that you share our compassion for the people we serve. We appreciate the hard work our associates do each and every day. Thank you for being a part of the TouchPoint family!
2.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Touchpoint services is another one of those global conglomerate food companies that service anything from Campus' to hospitals. There are many opportunities for you to advance into the company and eventually get a management position or raise. If you work full time you can get hours and there was health insurance included - Overtime is there if you want it

Cons

- Coworkers (especially older ones) will look down on newcomers and be passive aggressive and harass you if you don't complete your work in time and just in general - The company expects personalized service for each customer AND you must be fast doing it - Coworkers are unresponsive and carry a permanent scowl from years of drudging away at this job(I once said good morning 3 weeks in a row to one of my older coworkers without as much as a head nod of acknowledgment) - Stock levels being missing or not refilled in a timely manner by other members of the team impedes your progress and soon becomes a logistical nightmare in a job where even losing 5 minutes could snowball into 30+ minutes - Management promised a 10-minute break for every 4 hours of work but you'll be lucky if you are even able to get a drink of water without coworkers and management hassling you about it - A VERY physically demanding job, you have to walk and run around the entire location serving every patient without a chance to catch breathe - In addition to this being twice (or maybe even 3) times as harder than a comparable job at a local restaurant or fast food chain store you still get minimum wage - The theme of the location and geographic area is predominantly Christan but it feels weird and even insensitive to other religions to shoe-horn the theme into every part of the service. - Because of the physically demanding aspects of the job if you don't get a full 8 hours of sleep beforehand you will be physically exhausted to the point of falling asleep immediately when you get home only to wake up and do it again

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TouchPoint Support Services Response
6y
Hi there, thanks for leaving us a review. We believe healthy relationships between managers, their employees and co-workers are very important. Please reach out to your HR support team. They'll be able to help you with the specific issues you're facing. Thanks for being a part of the TouchPoint family and taking the time to provide constructive feedback.
3.0
Sep 30, 2018

Catering associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is usually willing to help you grow if you show interest in moving up and you are a determined employee

Cons

Turn over is very high It has become the norm to work in short conditions. The pay could be better.

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TouchPoint Support Services Response
7y
Hello – thanks for taking the time to leave a review. We know our associates work very hard each and every day. If your manager is not doing a good job of supporting you, please get in touch with our HR Support Team. Without your contributions, we can’t serve our patients well. Thanks for being a part of the TouchPoint family and taking the time to provide constructive feedback.
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