Pros
Manager trainee pay is great for someone with a high school diploma. The manager meetings, manager trainee meetings, and customer service rep. meetings are a great experience. Tower offers benefits such as 401K, insurance plans, and paid vacations.
Cons
Long hours! You will never work the hours that the office is technically open. During my training period I never left before 7:00pm. I was also required to work every Saturday. Quite frankly, Tower makes employees feel "burned out" The work is redundant. Every day you will call the same accounts to collect their debt. You will hear "no" from the same people when you attempt to solicit. Tower is deceitful! A manager trainee in an office close to mine went on maternity leave and was told by the HR representative that she was entitled to her 13 vacation days. When she came back from leave, the HR department informed her they has made a mistake and she was not eligible to use the bank days. The company only cares about numbers. The customers and employees are far down on the list of priorities. I was recently promoted into management at a poor office, and have been threatened with termination multiple times because I didn't "fix it" within 30 days. There is no job security. Tower is a terrible company to work for. Had I known two years ago what I know now, I would have avoided the job altogether despite the fact that I gained experience in a new field. Turnover is high because of the shady business practices. I urge you to avoid this company at all costs.
