Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)
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David A. Brandon

78% approve of CEO

68% positive business outlook

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Apr 10, 2010

Eh...

Recommend
CEO approval
Business Outlook

Pros

If your a guy, hot moms. If your a lady, hot dads. Haha. Cute kids who are often unintentionally hilarious. They REALLY appreciate what they purchase! Popular w/family and friends w/children who want to use your 10 percent discount haha. Can make lifelong or at least good friends while working there (as well as have romance). I'd agree that the schedules are pretty flexible.

Cons

Asking the same 7 questions over and over and over again (wanna sign up for an tru credit card? wanna extended warranty with that? do u need batteries today? do u need gift receipts today? would u like to donate to (fill charity in here)? do you have a rewards card or would you like to sign up for one? what's your phone number? your also supposed to ask about if their kids are part of a birthday club tru has, but that one's not as enforced as the prior seven. No communication whatsoever when it comes to changes and new policies or promotions or whatever. Your pretty much on your own there. The intense pressure management puts on you to get five credit card sign ups, seven rewards cards, five buyer protections plans, etc. EVERY FRIGGIN DAY! There's almost always subtle hints that if you let them down your stock will go down on the team (ala less scheduling). Why is TRU too cheap to hire a greeter/security guard? It's no suprise shrinkage is pretty bad compared to Wal Mart or Target. Why can't TRU order products online to be shipped for customers to their stores like B&N does? Because it's a toy store, when adults get upset at an employee it's always worse because of kids disappointments compared to an adult buying something for themself at like Macys or something.

1.0
Apr 7, 2010
Recommend
CEO approval
Business Outlook

Pros

Babies are cute, most associates are easy to get along with. The job can sometimes be really fun. Easy work for most people.

Cons

management is incompetent, crazy people shop there. Raises are a joke. Associates don't get enough hours. The best people get treated the worst.

2.0
Apr 5, 2010
Recommend
CEO approval
Business Outlook

Pros

erm. not sure really. there arent that many. the training scheme is very very very tough, so other retailers respect that in terms of getting a job after.

Cons

no personal life. no free time. awful pay. awful working conditions. no praise. can expect you to do 30+ hour shifts. no care for other commitments. will happily make you commute. promotions are to favored people not always the best.

Viewing 5536 - 5538 of 5,634 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.