Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)
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David A. Brandon

78% approve of CEO

68% positive business outlook

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Mar 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Fun place to work, Customer service is rewarding when you get to know your regular shoppers and new shoppers that turn into regulars. Somewhat flexible hours once the management finishes tricking the system to fit all the employees schedules in. ~~

Cons

~Merchandising changes all the time sometimes too much ~Wages should be more than what they are ~Black out days occur even for Babies R Us employees even though its not as busy at the holidays ~Plan your vacations a year in advance and put in request 2 months or more ~Be prepared to learn as much as you can from the associates around you ~If you dont know something learn it on your own time ~

4.0
Mar 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The way that my store works with employees' personal lives is most important. And everyone really cares; it is easy to forge friendships. Managers do not suffer from inferiority problems. They recognize team members as intelligent people. There is opportunity to learn and advance if one is willing to work hard and do a good job. This may be specific to my store. Most team members have been there over 5 years, many for more than 20 years. They're doing something right. New managers sent from outside do not last long if they try to lord it over employees or do not pitch in with the hard work.

Cons

The pay is miserable. No one should be at any job for 10 years and still be making one dollar over minimum wage, even if it is part time. It can't be that these are such incompetent people that they don't deserve more, or they would have been let go long ago, or driven out. There aren't that many full time positions available. I sometimes don't feel motivated to work because it occurs to me that it isn't necessarily worth it. When the managers ask us to push something to make them look good, we balk at the impertinance of it because we are already undercompensated. Yet no one quits because of the nice atmosphere that can't be found elsewhere. Backstabbing and gossiping, considered typical of retail, stems from the necessity to claw your way up instead of relying on recognition. When corporate heard the complaints, they instituted a "peer recognition" process wherein team members and members of management write little messages on tiny pieces of paper to tape to a bulletin board. So we now have proof who the favorites are, and who stays out of the fray, The latter are usually the awesome employees who still have not received official recognition or advancement because they are too proud and dignified to care about those little pieces of paper. The only pieces of paper many of us would like to see are green and have pictures of presidents on them. There are those who have the manager's ear who, out of competitiveness, knock down other capable employees. That shouldn't be allowed to happen.

3.0
Oct 16, 2010
Recommend
CEO approval
Business Outlook

Pros

It's a fun place to work, if you don't mind the kids using it as a playground and having to pick up behind them and their parents. Only a seasonal job, though.

Cons

Pay could be better. I always thought that retail employees get the short end of the stick anyway.

Viewing 5569 - 5571 of 5,634 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.