Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,633 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
4.0
May 11, 2011
Recommend
CEO approval
Business Outlook

Pros

The hours are really good for salary management... 45 hours a week average during the year and about 50-60 during holiday season. Not bothered on days off... unlike previous employer. Great communication with direct reports and clear expectations. Actually gives raises which is hard to come with many organizations.

Cons

The stores are understaffed and overall inventory management is poor. Some departments are continuously light on product which is frustrating for guests and employees. Poor exit strategy of clearance merchandise. The return policy is very poor and makes it difficult to deal with guests.

4.0
Apr 16, 2011
Recommend
CEO approval
Business Outlook

Pros

I enjoy the management team I work with.It would change if these people weren't in these positions.ability to learn a varity of product knowledge.

Cons

pay for parttime associates compaired to the responsibilities put on them. their measurement of accountability for associates. micro manages by all the Rules & Regulations,SOP's that put into place.

4.0
Apr 13, 2011
Recommend
CEO approval
Business Outlook

Pros

- Decent hours - nice people - fun job - decent pay - good management ( depends on store) - ok hours

Cons

- schedule not given until day before it takes effect - some managers are jerks - some customers think that you are lower than scum

Viewing 5605 - 5607 of 5,633 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.