Many layers of idiotic bureaucracy. Not worth it.
Pros
The people. Honestly some of the the most hardworking, kindest people I've ever worked with.
Cons
Where do I start? I fell a long way down the ladder of holding this company in my highest esteem. I started six years ago and carried the core values in my wallet on a laminated card. I loved this company. I had a selfie with the ceo and sent the VP of operations a personalized coffee mug. When I left last November I've never felt so devalued. They transfer problems around - so if another manager sexually harasses someone - transferred. Many captains have been with the company forever and are problems but they keep them because it is too hard to fire people - transfer! During the pandemic I've never worked so hard and protected my crew and the customers. I put my life on the line for all of them - we struggled with chemical management- conflicting information from corporate about what sanitizers to use - meanwhile my crew got burns to their hands, using chemicals which were meant for surfaces rather than hands. We had to manage crazy maskless antivaxxers - one who I had to call the police 12! Times and corporate told me to "just do a citizens arrest" instead of me begging to get a restraining order, also the police were begging us to get a restraining order - but corporate wouldn't support that (the optics!). I finally had enough when a fellow manager got transferred to another store after the second time of being accused (and found guilty) of sexual harassment. He got to keep his pay and was demoted. He made more than me and it to be demoted - because it's just way too hard to fire someone. This company used to be full of integrity (number one core value) but they don't care about their employees - they care about the bottom line. $$$ and their image. Ask anyone who works there right now and they will confirm all of this.