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      TransUnion

      Engaged Employer

      TransUnion Consumer Operations Associate reviews

      3.1

      41% would recommend to a friend

      (6 total reviews)
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      Christopher Cartwright

      18% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      4.0
      Jan 6, 2023

      Working in a Chat process also known as IM's for USA.

      Consumer operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with for almost 3 months. It was really Great! to work with TU in the 1st place where everyone is friendly and even the frim itself very employer friendly, this is the 1st company which will talk about leave policy in the 1st day itself. Good to know in depth knowledge about How Credit works in US and this makes me to maintain my credit in a positive way also! For every month they will do some activity like Team out, Food, Games and Classes these kind of things. And really like to improvise myself by learning and WFH culture was Good!.

      Cons

      I know it's US shift completely night and rotational because it was pure customer service that we all accept in the beginning but after days passes it was a challenging to work on different shift and continuously 3 chats needs to handled in that there was AHT Average Handling Time. So, these are cons.

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      TransUnion Response
      3y
      Thank you for your feedback! Thank you for taking the time to provide your comments and will look to further understand how we can improve. If you would like to address your concerns further, feel free to reach out to LifeatTU@transunion.com -Vincent C., Employer Brand Team
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