Pros
Above average time off and most holidays off, you will need it all. 401K with matching contributions. Health, dental, vision, life insurance offered
Cons
Constant criticism. Metrics driven. Management will not back you unless you're favored. Micro managed environment. Not customer centric. Performance based compensation which tends to drive employees toward a 'get them on get them off phone' mindset vs doing what's right for the customer, and this is rewarded and preferred. Employees doing the right thing for customers pick up slack for those who are compensation driven. Over paid management paid to micro manage and run reports. Monday morning quarterbacks. This job leaves you mentally drained and exhausted, never feeling like you do enough or fast enough. Common to gain weight from stress and being tethered to a desk all day, end up with high blood pressure, frequent UTIs, anxiety, depression, migraines etc, but don't worry management will lift your spirits by dropping candy or a McD's apple pie on your desk once a month. Career opportunities, promotions, off phone activities fall to family, friends of management and a few other chosen ones. Nepotism is off the charts in the NY office. Timed bathroom breaks. Common to get message asking if you're ok if you're on call too long or took too long in bathroom. If you enjoy being monitored to the tenth of a second this job may be for you. This is a call center job that rewards for speed, efficiency, superficial service style and literally get them off the phone to take next call expectation. It's positioned as respecting customers time and valuing next caller needs, but it's all numbers and that's what the customers are and the employees too. The 3 month training is the best part, you're wined and dined in a matter of speaking. Then you are assigned a team and reality sets in. Turnover is extremely high. Travelers prefers to go through employees as if they're disposable vs valuing them and fixing the issues that make them leave, or worse, stay and hate their jobs but feel stuck and invested. It's much like that syndrome where hostages gain feelings for their captors. I suggest you read all reviews and take the common themes seriously.