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      Travelers

      Engaged Employer

      Travelers reviews

      4.2

      84% would recommend to a friend

      (6,803 total reviews)
      avatar

      Alan D. Schnitzer

      90% approve of CEO

      85% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.1

      Work/Life balance

      4.1

      Career opportunities

      3.9

      Senior management

      Travelers has an employee rating of 4.2 out of 5 stars, based on 6,803 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      1.0
      Aug 27, 2013

      Stressful, with a total lack of thought for employees.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Initial training is good. Used to feel like employees were important to travelers, unfortunately, not any more. Employees are a means to an end now.

      Cons

      Stressful. Lack of thought for employees well being. Kept on phones answering calls for 2.5 to 3 hours at a time without breaks to use restroom. Have impossibly high performance metrics and managers harrass you and shame you by publishing to all team members each person's metrics.

      2.0
      Sep 8, 2012

      Great co-workers, no job security. There are a few good managers, but most are only out to protect themselves.

      Claim adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of variety in the claims that you handle. Most co-workers all work as a team and treat each other as family.

      Cons

      High turn over and lack of job security. The expectations are nearly impossible and employees always feel threatened they will go on warning and then be terminated. Many good employees have been let go or left themselves so this creates inexperience or more of chance you will not make the #s. There is not any real formal training by managers. Experienced co-workers try to train, but they can only do so much. If you are looking for a company with job security, a work/life balance and local management that respects their employees as people, this company and specifically the location is not for you.

      2.0
      Aug 20, 2012

      used to be a good employer but not any longer...

      Claim adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travelers is a large company (stability) with good benefits, vacation and sick time, 401K etc. During my tenure they offered flexible work schedules and part time work.

      Cons

      They don't seem to value their employees. In particular, it appears that long-term employees with higher salaries are being harassed and forced out for perceived "performance issues". I left in 2005 prior to a "mass exodus" of "poor performers". They also did away with flex and part time hours which is a shame for working mothers.

      Viewing 244 - 246 of 6,803 Reviews
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      Glassdoor has 7,565 Travelers reviews submitted anonymously by Travelers employees. Read employee reviews and ratings on Glassdoor to decide if Travelers is right for you.