Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

76% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 64 reviews)); "Good salary compared to similar positions with other companies." ((in 52 reviews)); "people are nice and helpful" ((in 40 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 5 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

76% would recommend to a friend

(836 total reviews)

Jane Sun

88% approve of CEO

73% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

836 reviews

4.0

Mar 18, 2024

Positive changes over the last year

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Multicultural team - Hybrid and remote working options - Possibility to progress within the company - Good support from direct line manager

Cons

- Salary gaps between functions is sometimes incoherent (between employee managing teams and those who don't). - Procedures are sometimes detrimental to advisors.

5.0

Mar 18, 2024

Good environment in the workplace

Complaint handler

Recommend

CEO approval

Business Outlook

Pros

The office has a very nice environment. People are always available and ready to help not only work wise but also in the every day life and the pay is definitely worth the job that we do for my opinion. We also have a very interesting multi cultural environment, so there is something new to learn and discover every day. For my experience, in my department they are all very flexible in case you need to exchange shifts due to personal reasons in order for all of us to have a nice work-life balance.

Cons

As every job that require contact with customers, it is stressful sometimes but at the end of the day we are surrounded by a good management and co-workers so it is easy to get through stress when you feel supported by the work place.

4.0

Mar 15, 2024

Love working in the Flight Department!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employee Benefits (Health plan, pension, travel/hotel coins...) Job security Work Flexibility/Work-Life Balance Multicultural Working Environment Training and Development program Company Growth Working with branches all over the world Weekly culture events/activities Great Location

Cons

Our office is probably a minus for Noise/Heat/Light.

Viewing 364 - 366 of 836 Reviews

Jobs at Trip.com Group

Customer Advisor (German Speaking)

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Positive changes over the last year

Good environment in the workplace

Love working in the Flight Department!

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