Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

76% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good Salary and work palces" ((in 52 reviews)); "People are nice and efficent" ((in 39 reviews)); "Good benefit and travel incentives." ((in 27 reviews)); "work life balance is good" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 5 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

76% would recommend to a friend

(836 total reviews)

Jane Sun

88% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

836 reviews

5.0

Mar 16, 2026

Lovely workplace

Market manager

Recommend

CEO approval

Business Outlook

Pros

Amazing work-life balance, hybrid work model, good company benefits, lots of team activities, team building, good salary, nice office athmosphere

Cons

None so far, I am really enjoying working here

3.0

Mar 10, 2026

Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

nice career growth and able to have support

Cons

lack of transparency and unclear structure

5.0

Mar 1, 2026

Great company to work for

Assistant project manager

Recommend

CEO approval

Business Outlook

Pros

1. Strong business growth & global exposure Trip.com operates at a significant global scale, which provides exposure to regional and international hiring, cross-border collaboration, and fast-paced business expansion. 2. High ownership & autonomy Employees are trusted to take ownership of projects and drive initiatives end-to-end. There are many opportunities to build new processes, frameworks, and solutions rather than maintaining legacy structures. 3. Results-oriented culture There is strong emphasis on delivery, accountability, and measurable outcomes, which is motivating for individuals who enjoy working towards clear targets. 4. Opportunities for regional travel and global collaboration Depending on the role, there are opportunities to travel for regional meetings, project rollouts, and team offsites. This provides valuable exposure to different markets, closer alignment with global stakeholders, and a better understanding of local business dynamics.

Cons

1. Fast pace may not suit everyone The speed of change and workload can be intense, particularly during peak hiring or business growth periods. 2. Processes are still evolving As the company scales, some global frameworks and standardisation are still being built, which can lead to inconsistencies across teams or regions.

Viewing 376 - 378 of 836 Reviews

Jobs at Trip.com Group

Market Manager (Osaka, Japan)

Market Manager, Americas

Senior Product & Business Analyst, US & Canada